ProActive Service Engineer

Recruiter:

Mindmatch Consulting

Job Ref:

509816218

Date posted:

Sunday, May 18, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Summary and purpose of the Job:

We are seeking a detail-oriented and proactive IT professional to join our team as a Proactive Services Engineer. This role is critical to maintaining the health, security, and performance of our clients’ IT environments.

You will be responsible for monitoring remote alerts, performing patch management across servers, endpoints, and firewalls, and ensuring reliable data backup processes are in place and functioning correctly.

Responsibilities (but not limited to):

The extent of your duties will include but are not limited to:

Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations.
Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points.
Management of the ManageEngine console providing Enhanced 3rd Party patching to a subset of customers.
Monitor and maintain Datto and Veeam backup solutions to ensure successful backups.
Perform routine backup validation and testing.
Onboarding of Proactive Services, including but not limited to Remote Monitoring, Patch Management, Datto SaaS, Datto BCDR
Monitor and apply SSL Certificates
Create scripts and automated tasks to increase efficiency across the business

The successful candidate will have:

Required

1+ year’s experience in an IT support role.
Experience with RMM platforms and alert management.
Understanding of Windows Server and Workstation environments.
Excellent problem-solving and communication skills.
Strong attention to detail and process adherence.

Desirable

Hands-on experience with patch management tools, especially ManageEngine.
Experience managing and troubleshooting Datto and Veeam backup solutions.
Familiarity with firewall firmware updates and network patching procedures.
Knowledge of scripting (PowerShell, etc.) for automation.

Similar jobs you might be interested in:

ProActive Service Engineer
Location: Cape Town
Salary:
62 days ago

Estate Manager
Location: Cape Town
Salary:
1 day ago

Underwriting Administrator
Location: Claremont
Salary:
Our client, a well-established company based in Claremont, Cape Town, is looking for a detail-oriented Underwriting Administrator to join their team. The ideal candidate will have Matric/Grade 12, along with 1–3 years of administrative experience in an insurance or underwriting environment. A strong understanding of individual life underwriting is essential, as well as proficiency in Microso...
1 day ago

IT Developer
Location: Claremont
Salary:
Our client, a dynamic company based in Claremont, Cape Town, is seeking a skilled it Developer to join their growing team. The ideal candidate will have strong proficiency in SQL and Microsoft Office (Word, Excel, PowerPoint), along with an industry-relevant it qualification. We're looking for someone with exceptional communication skills, who is highly organized, eager to learn new technologies, ...
1 day ago

Senior Tax Consultant: Individuals, Trusts and Estates
Location: Cape Town
Salary: 400 000 Annually
Looking to break free from the mundane and take your tax career to the next level? Then this is your moment. A leading Auditing and Accounting Firm is on the hunt for a Senior Tax Manager who’s ready to make an impact and own their seat at the table.
2 days ago

Office Manager
Location: Capetown
Salary: R 360 000,00 annually highly negotiable
Oversees staff, implements procedures, maintains administrative systems and work closely with all departments to ensure that the company runs smoothly.
2 days ago

.Net Developer
Location: Claremont
Salary:
Our client, based in Claremont, Cape Town, is seeking a skilled and motivated .NET Developer to join their dynamic team. The ideal candidate will have a full qualification, at least 5 years of experience, and proven expertise in C#, ASP.NET, and SQL with a solid understanding of RDBMS concepts and design. Experience or familiarity with .NET Core and Entity Framework is highly advantageous. We're l...
1 day ago

Group Financial Analyst Manager
Location: Cape Town
Salary: Market related
Seeking a CA(SA) with a sharp analytical edge and the confidence to join one of South Africa's large
2 days ago

Finance Manager - Half Day role
Location: Bellville
Salary: R30k per month
Financial Manager Bellville Half day role R30 000
2 days ago

MANAGER - Entrepreneurial Business Services (Accounting, Tax & Secretarial)
Location: Cape Town
Salary:
3 days ago