Project Manager

Recruiter:

Callforce Direct

Job Ref:

211202065

Date posted:

Saturday, July 19, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

We are seeking a detail-oriented, deadline-driven Project Manager with hands-on experience in the BPO industry managing cross functional projects. The ideal candidate will play a key role in coordinating and implementing new campaign setups, leading UAT processes, and ensuring projects are delivered on time and to specification.

Key Responsibilities

Coordinate end-to-end setup of new BPO campaigns, ensuring all components are implemented smoothly
Manage User Acceptance Testing (UAT) phases, including creation of test cases, tracking results, and issue resolution
Develop and maintain detailed project plans, timelines, and documentation
Liaise with cross-functional teams including operations, IT, QA, and client stakeholders
Track project milestones and escalate potential delays to leadership
Schedule and facilitate project meetings, prepare agendas and record minutes
Support risk management, issue tracking, and resolution planning
Ensure compliance with SLA commitments and contractual obligations
Monitor project KPIs and support post-implementation reviews

Requirements

Experience:

2–4 years in project coordination or junior project management roles ideally in a BPO or shared services environment,
Proven track record of delivering client onboarding, transitions, or process improvement projects,
Demonstrated involvement in UAT or software testing phases
Familiarity with tools like Monday.com, or MS Project is advantageous
Ability to work flexible hours
Own vehicle

Skills

Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Analytical and detail-oriented approach to problem-solving
Proven ability to work under pressure and meet tight deadlines
Collaborative mindset and stakeholder management finesse

Similar jobs you might be interested in:

Project Manager
Location: Cape Town
Salary:
Today

PPC Specialist
Location: Capetown
Salary: Market-Related
As PPC Specialist, you’ll take end-to-end ownership of all paid media campaigns, driving qualified leads for the company’s revenue-based finance product.
2 days ago

Manager - Governance, Control and Change
Location: Century City
Salary:
Join the SA division of a multinational team. Our client is looking for an individual who is ready to transition from pure accounting roles into a position focusing on governance and operational control. Reporting into the Associate Director within the Governance, Control and Change pillar of the Institutional Client Services Fund Operations team, the manager will support the Operational Gov...
3 days ago

Procurement Manager
Location: Capetown
Salary: Negotiable
Be responsible for maximizing the procurement process of the business
5 days ago

Operations supervisor
Location: Cape Town
Salary: 10000
Our client in Cape Town is looking for a Fleet Operations Supervisor to join their team.
8 days ago

Qualified Electrician
Location: Cape Town
Salary:
10 days ago

Millwright
Location: Cape Town
Salary:
Job description A big food Manufacturer situated in City Deep, Johannesburg is seeking a qualified Millwright who has at least 5 years experience in a food manufacturing /FMCG experience in the electrical / mechanical field.The ideal artisan will have a sense of urgency on the job with good understanding of multiple machines and workings hydraulics, pneumatics, AC drives, sensors and plc control.T...
18 days ago

Client Investment Tax Lead - Investment Platforms
Location: Capetown
Salary: Market Related
This role is accountable for the design and execution of data quality controls and tax reporting accuracy across in-house and outsourced platforms
19 days ago

Quality Controller
Location: Cape Town
Salary:
Our client aims to be the trusted provider and preferred choice for world-class technology solutions, offering the best in Aerospace, Security, and Turn-key System Application Projects for their clients. They are seeking skilled a Quality Controller to join their team in Airport City.
22 days ago

Site Agent
Location: Capetown
Salary: Monthly Salary
Cape Town
22 days ago