Quality Assurance Officer

Location: Johannesburg, South Africa
Salary: Market Related
Recruiter: C I B Insurance Administrators
Job Ref: JHB000024/NF
Summary: CIB is Short-Term Insurance UMA with 25 years of experience in developing value adding relationships and delivering service excellence. We are on the lookout for an experienced Quality Assurance Officer to join our dynamic QA Team! For more information about CIB, please visit our website on www.cib.co.za



Job Description

Job Purpose:

The Quality Assurance function is responsible for assessing potential risks and non-compliance with prescribed rules, procedures and standards of quality.  The Quality Assurance Officer will thus mainly be responsible for carrying out quality assurance audits as per prescribed audit plans, ensuring that proper methodologies and processes are being followed.   He/ she will prepare QA audit working papers to ensure that all information required for audit has been obtained and that shortcomings are reported.

The nature of the audits will be short term insurance operations, such as claims and underwriting, for both internal staff and mandated brokers.  


Minimum requirements:

  • Matric
  • NQF Level 4 Certificate or higher in Short-Term Insurance
  • Short-course in Internal Auditing practices or similar – highly advantageous
  • Must be computer literate - Microsoft Word, Excel and Outlook
  • Exposure to, or work experience on the TIAL Operating System (System A) – highly advantageous
  • Experience or knowledge of other insurance systems such as Cardinal 360, MMX, etc. – highly advantageous
  • Sound knowledge and understanding of short-term insurance claims and underwriting operations – essential.  Must have sufficient understanding of the life cycle of a short-term insurance policy, and related risk management.
  • Experience working with auditing systems such as TeamMate, or CAATs or similar – advantageous
  • Experience or exposure in forensic auditing - advantageous
  • Previous work experience  as a Short-Term Insurance Underwriter and/ or Claims Handler
  • At least 2 years'' relevant work experience doing internal quality assurance audits (including auditing of mandated brokers)


Competencies required:

  • Effective Communication skills (verbal and written)
  • Effective Report writing skills
  • Display good analytical reasoning skills
  • Demonstrate relevant business process and functional knowledge
  • Demonstrate good knowledge of audit procedures and methodologies.
  • Solution based thinking
  • Display good attention to detail
  • High levels customer service orientation
  • Ability to perform without or with limited supervision
  • Ability to use own initiative when dealing with ‘out of the ordinary’ scenarios
  • Ability to be flexible and adaptable to change
  • High levels of self-perception (confidence, self-empowerment, optimism, self-respect)
  • Effective Time management skills
  • Demonstrate high levels of accountability
  • High levels of stress tolerance
  • Ability to build value adding interpersonal relationships with colleagues, managers and brokers


Key Performance Objectives:

  • Determine and plan the scope and objective of the area being audited.
  • Document, if not already in place, risks associated with the area being audited
  • Consider controls currently in place to mitigate the identified risks and determine their effectiveness in mitigating risks and threats, making recommendations for improvement where required.
  • Assist in establishing risk-based audit plans
  • Assist management in the identification of potential process inefficiencies
  • Conduct audit testing of specific brokers, internal departments and/or business partners
  • Provide assurance of compliance to statutory requirements, policies and procedures.
  • Prepare and present audit findings and recommendations for improvement.
  • Prepare a final audit report for submission and distribution to the various stakeholders
  • Assist with the review of the outcome of the audit process in terms of its objectives


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