Regional Technical Service Manager - Diagnostic Industry

Recruiter:

Prostaff Holdings

Job Ref:

PS009676/CA

Date posted:

Tuesday, June 28, 2022

Location:

Johannesburg, South Africa

Salary:

Monthly

JOB SUMMARY:
A well-known international clinical diagnostic and life sciences company requires the above to deliver short- and long-term growth and profitability for the technical service division in line with the organization’s vision and stakeholder objectives.

JOB DESCRIPTION:

Minimum requirements for the role:

Relevant Technical/ Degree/Diploma is preferred.
Related experience having worked as a Field Service Technician in the diagnostic field with experience in chemistry, haematology and histology is preferable.
Previous experience having worked as a Technical Field Service Supervisor or related is preferred.
Must have good written, verbal and inter-personal communication skills.
Good computer skills specifically MS Office is essential for the role.
Experience with sales force or similar CRM Software will be advantageous.

The successful candidate will be responsible for:

Delivering short- and long-term growth and profitability for the technical service division.
Ensuring quality technical service, both in the field and telephonically, provided to all customers, in the quickest possible turnaround time.
Setting, implementing and managing strategies that meet both internal and external customer demands.
Supporting the team with customers on-site and in-house repairs, installs, maintenance and operator training.
Assisting at customer sites with repair of breakdowns and planned services.
Managing the daily activities of the service technicians in the specified region.
Managing the daily activities of the service engineers in the region.
Ensuring quality service levels for technical and application support.
Ensuring correct levels of spares and literature are available to support products.
Keeping customer informed at all times regarding the progress of repairs and service and preventative maintenance services to be scheduled for contract customers.
Keeping relationship between sales representatives and service department at the highest level.
Compiling and maintaining the call roster within the service team, preventative maintenance schedule and overtime reports.
Scheduling training to be done for service technicians and customers, attending and presenting supplier training, assisting in coordination of training schedule.
Attending all registered factory led training and technical courses.

Salary package, including benefits, is highly negotiable depending on experience gained.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Regional Technical Manager
Location: Pretoria
Salary:
A transportation company in Pretoria West is looking for a regional technical manager that will report into the National technical manager.
13 days ago

Regional Transport Manager (JHB) (AA Only)
Location: Johannesburg
Salary: Highly competitive and negotiable
regional Transport manager (JHB) (AA Only)
Today

Implementation Project Manager
Location: Johannesburg
Salary: 400 Hourly
Prestigious company within the logistics and transport sector requires the services of a skills Project manager to manage the implementation and support of Software Systems and respective software applications.Purpose of the role:The candidate will Project Manage, Implement and Support the respective Applications / Software Systems and their day-to-day issues and apply continuous improvement proje...
7 days ago

Sales Director (Electrical Meters)
Location: Johannesburg
Salary:
11 days ago

Production Manager
Location: Isando
Salary: Market related
The purpose of this role is to enable achievement of Production targets.
20 days ago

National Training and Development Manager
Location: Pretoria
Salary: Annually
Are you a well-presented, seasoned expert in training and development, with over 5 years of experience in a senior capacity? Do you possess a proven track record in cultivating National Customer service teams to deliver unparalleled guest experiences?We're on the lookout for a talented individual to spearhead training initiatives with finesse and expertise. If you're skilled in crafting meticulous...
24 days ago

Business Support Specialist (Hybrid / Contract)
Location: Johannesburg
Salary: Monthly
Location: Rosebank Hybrid 3x week Role:This role provides global system solutions, and other technologies, for enterprise-wide business.requirements in the Sustainability and Capital Projects function are responsible for ensuring technical.alignment to the functional operati...
24 days ago

Business Support Specialist - Operational Technology Sustainability - Contract - Hybrid
Location: Rosebank
Salary: R600 - 700 per hour
Business Support Specialist - Operational Technology Sustainability - Contract - Hybrid
28 days ago

Regional Sales Manager – Commercial Vehicles
Location: Johannesburg
Salary: Medical Aid ,Provident Fund, Performance Bonus
regional Sales manager – Commercial Vehicles
1 day ago

RB 415611 - Estimator (SMP) – Johannesburg North
Location: Johannesburg
Salary: Market Related (pending experience and qualifications)
Estimator (SMP) – Johannesburg North
1 day ago

Regional Technical Service Manager - Diagnostic Industry

Similar jobs you might be interested in:

Create a free job alert for Regional Technical Service Manager - Diagnostic Industry in Johannesburg