Relationship Manager

SUMMARY:
We are seeking a Relationship Manager, Business Banking, for a permanent role based in Gqeberha, Eastern Cape.

POSITION INFO:
Applicants are required to meet the following criteria:

• Grade 12 with NQF6 (BCom) in Banking, Finance / Commercial and FAIS RE5
• 5+ years sales experience in a business banking and financial services industry (account management experience)
• Good communications skills in English. Swahili literacy advantageous
• Strong credit analysis, documentation and relationship management skills
• In depth knowledge of banking products
• Proven sales experience in a client relationship role within banking
• Ability to work to deadlines with and work under pressure
• Valid drivers, own vehicle and willing to travel to clients when needed
• Role is eligible for a combined remote / office setup

• Sales – cold call and find new clients; educate/promote full product offering; manage profit margins; track, control and influence sales activities; actively grow the client base by agreed target
• Portfolio Management – monitor, track and report on sales activity; identify cross selling opportunities
• Risk Management – comply with governance; under clients risk profile
• Client service – anticipate / interpret clients requirements; primary point of contact for client; face to face & telephonic interactions; gain maximum benefit from the products; pro-actively manage the review process of clients facilities; train and assist the client on the necessary systems/processes; provide relevant advice to clients; on boarding of clients
• Admin support – reporting; review client files; update/manage CRM system
• Process management – relationship building with legal, credit & treasury; assist with SARB applications; ensure queries are resolved
• Training – Ensure mandatory product training is completed; keep updated with compliance and legislation; meet training deadlines; keep updated with FICA requirements; banking product & channel knowledge; FAIS compliance; understand sales cycle