Relief Travel Specialist

SUMMARY:
Relief Travel Specialist

POSITION INFO:

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all departments. This position is based in Sandton.

Experience required:

A minimum of 3 – 5 years of previous inbound tour consulting experience is required

Good understanding of terms and conditions and excellent product knowledge

Understanding of travel industry channels

Understanding and knowledge of the different markets

Relevant understanding of Business to create and formulate a strategy and make commercial decisions

Sales process and methodologies

Problem-solving skills

Teamwork!

Tourplan, MS Office and WETU

A good knowledge of South Africa, Southern and East Africa

A willingness and aptitude to always assist and learn

Ability to work shifts on rotation

Duties include:

Overseeing relevant teammates'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' desks; while the consultant is on leave - required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals

Assisting with brochure quotes

Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless

Involved in the implementation of systems and procedures – assist with testing of systems

Stepping in to chase provisional bookings for all the relevant team

During the quiet periods, follow up on any dead leads

Assist in loading of bookings for consultants during peak booking period

Creative planning and designing of itineraries

Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues

Emergency duty will be on a rotational basis

Calm and professional manner of servicing agents and guests

To apply please send CV to