Remote IT Systems & Support Administrator

SUMMARY:
Role Overview
This position plays a pivotal role in supporting IT infrastructure and collaboration tools for a boutique international financial services firm. The Remote IT Systems & Support Administrator will oversee Microsoft 365 systems, licensing, cybersecurity practices, and remote technical support across teams in South Africa, the US, and Mauritius.
A strong background in SharePoint administration (or similar platforms like Google Workspace or Confluence) is essential to ensure optimal digital collaboration, user access management, and data governance. The ideal candidate is a detail-oriented self-starter with experience in remote support and a solid grasp of endpoint protection, system access, and cloud-based tools.
 
Key Responsibilities
SharePoint & Collaboration Tools Administration

• Serve as primary administrator for two SharePoint sites (each with 4–6 users).
• Manage permissions, access groups, document libraries, and site structure.
• Guide team members on SharePoint best practices for storage, searchability, and version control.
• Develop and maintain SharePoint usage policies and documentation.
• Provide occasional onboarding and annual refresher training on SharePoint and collaboration tools.
• Recommend enhancements or third-party integrations for improving team workflows.

• Administer Microsoft 365 user accounts, licenses, and configurations (incl. Exchange, Teams, OneDrive).
• Maintain Adobe Creative Cloud licensing and provisioning.
• Manage device setup, user access, and email account provisioning and deprovisioning.
• Archive email communications and ensure data retention compliance.
• Troubleshoot remote connectivity, printer setups, Outlook configurations, and basic desktop issues.

• Maintain Panda or similar antivirus systems across user endpoints.
• Ensure security patches, updates, and scans are consistently applied.
• Monitor and respond to endpoint alerts or issues.
• Provide yearly cybersecurity training covering email safety, password hygiene, and phishing awareness.
• Make recommendations for email security solutions (e.g. Mimecast, Proofpoint).
• Uphold IT security policies and access control protocols.

• Generate quarterly IT and SharePoint usage reports for senior leadership.
• Monitor license usage and make recommendations for scaling or cost-saving.
• Advise on IT asset purchases (e.g. laptops) and oversee remote setup and configuration.
• Contribute to business continuity discussions from an IT systems perspective.

POSITION INFO:
Requirements
Education & Certifications

• Diploma or degree in Information Systems, Computer Science, or related technical field.
• Certifications in Microsoft 365 Administration or SharePoint (e.g. MS-102, MS-600) highly advantageous.
• Training or certification in cybersecurity or endpoint protection (e.g. CompTIA Security+, CISSP basics) preferred.

• Minimum 3–5 years in IT support, systems administration, or collaboration platform management.
• Proven experience managing SharePoint (or similar digital workspace platforms) for small to medium-sized teams.
• Familiarity with license management for Microsoft, Adobe, and endpoint security software.
• Previous exposure to international team support and working across multiple time zones is a plus.

• Expert-level understanding of SharePoint administration and configuration.
• Security-conscious with sound knowledge of IT governance and endpoint security.
• Tech-savvy, resourceful, and capable of solving user issues with minimal supervision.
• Able to communicate technical concepts clearly to non-technical users.
• Adaptable to changing tech landscapes and eager to learn new platforms.
• Strong attention to detail, documentation, and process discipline.
• Self-starter with high accountability and a proactive approach to troubleshooting and support.