Rental Sales Agent

SUMMARY:
-

POSITION INFO:

We are looking for a motivated and customer-focused Rental Sales Agent to join our dynamic team. The ideal candidate will be responsible for handling rental bookings, promoting additional products/services, and delivering excellent customer service throughout the rental process. This is a fast-paced, front-line position requiring strong sales ability, communication skills, and attention to detail.

Key Responsibilities:

• Customer Service & Bookings
  • Greet and assist customers in a professional and friendly manner
  • Handle telephone, online, and walk-in rental enquiries and bookings
  • Provide product information, rental options, rates, terms, and conditions
  • Upsell additional services (e.g., insurance cover, GPS, baby seats)
• Sales & Target Achievement
  • Maximize revenue through effective up-selling and cross-selling
  • Meet or exceed individual and team sales targets
  • Educate clients on rental options and value-added services
• Administration & Documentation
  • Process rental agreements accurately and efficiently
  • Inspect vehicles with clients and document pre/post-rental conditions
  • Manage payments, deposits, and refunds
• Fleet Coordination
  • Coordinate with fleet controllers to ensure vehicle availability
  • Assist with vehicle check-ins, check-outs, and cleanliness
  • Liaise with workshop team regarding vehicle servicing or repairs

Requirements:

• Education: Grade 12 (Matric) minimum
• Experience: Minimum 1–2 years in a customer service/sales or car rental environment
• Skills:
  • Excellent verbal and written communication (Afrikaans & English)
  • Strong sales ability and negotiation skills
  • Computer literate (MS Office, rental booking systems)
  • Organised with good time management and multi-tasking ability
  • Attention to detail and problem-solving skills
• Other:
  • Valid driver’s license (Code B/08) – essential
  • Able to work weekends and public holidays as required

Professional appearance and manner