Reservations Consultant

Reservations Consultants are responsible for all calls, reservations and quotations for all properties within the Village & Life portfolio through the Travel Support Channel platform.

MINIMUM REQUIREMENTS

• Grade 12 or equivalent
• Qualification in Hospitality and Tourism (advantageous) 
• Minimum of 2 years experience in the same or similar position 
• Must speak, read, write and understand English at a professional level.
• Opera (requirement) 
• MS Office (essential)
• Exceptional upselling skills, including tours, packages, and tourism experiences

DUTIES & RESPONSIBILITIES 

• Accurately record and process reservations made by phone/fax/email in the Property management system (Opera)
• Transfers to or from the properties booked and accurately confirmed for the right time and date with Transfer Company
• Booked and confirmed meal reservations in advance with the travel desk or restaurant and with the guest/agent/operator and ensure that the details appear on correspondence and PMS accurately
• All correspondence via e-mails to be acknowledged and answered within 24 hours
• Liaison with clients & maintain professional and cordial relationships
• Process amendments to reservations such as extensions, early departures, etc
• Record special billing arrangements for reservations in all business segments
• Liaise with Reservations, Finance & Sales Manager for all reservations requiring credit approval
• Maintain knowledge of special rates, offers & promotions
• Immediate communication, to front office, of amendments to on the day arrivals.
• Follow-up on all provisional bookings
• Ensure that the bookings are confirmed with deposits, full prepayments, voucher numbers where applicable.
• Follow-up on any special requests, tourism service bookings and arrival times.
• Follow up on all trade peak bookings within the property portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
• Communication of any specials, VIP bookings to Reservations Manager and Front Office.
• Guest complaints and follow up must be communicated to the Reservations Manager

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**

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