Reservations Manager

SUMMARY:

POSITION INFO:
Reservations Manager

• Manage the full reservation process, from inquiries to booking confirmations.
• Oversee rooms merchandising for Hotel and prepare occupancy forecasts to achieve revenue targets.
• Lead, train, and manage your team's performance.
• Ensure a superior customer experience and handle escalated guest issues.
• Maintain data standards and compliance with company policies and legislation like POPI.

• A 3-Year Hotel School Diploma.
• 5 years of experience in reservations or rooms management ; supervisory experience is an advantage.
• Working knowledge of Opera suite and Ideas.
• Strong leadership, analytical, and customer service skills.