Reservations Manager

Recruiter:

Rad Resources

Job Ref:

PTA000429/BF

Date posted:

Monday, July 7, 2025

Location:

Capetown, South Africa

Salary:

35000 Monthly

SUMMARY:

We are seeking a detail-oriented Reservations Manager to oversee all aspects of room bookings and reservations at our clients hotel in Cape Town.

POSITION INFO:
Reservations Manager

Lead our reservations team to maximize room revenue at a world-class hotel. Reporting to the Revenue Manager , you will manage a team of 11, including a supervisor, to drive sales and ensure exceptional service.

Key Duties:

Manage the full reservation process, from inquiries to booking confirmations.
Oversee rooms merchandising for Hotel and prepare occupancy forecasts to achieve revenue targets.
Lead, train, and manage your team's performance.
Ensure a superior customer experience and handle escalated guest issues.
Maintain data standards and compliance with company policies and legislation like POPI.

You Will Need:

A 3-Year Hotel School Diploma.
5 years of experience in reservations or rooms management ; supervisory experience is an advantage.
Working knowledge of Opera suite and Ideas.
Strong leadership, analytical, and customer service skills.

Apply today to join a leading brand in hospitality!

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