Reservations Manager

SUMMARY:
Reservations Manager wanted for a prestigious wine estate in Stellenbosch

POSITION INFO:

Reservations Manager – 5-Star Luxury Hotel

We are looking for a service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is a unique opportunity for an experienced and motivated individual with a passion for hospitality and a proven track record in managing reservations at high-end properties.

Key Responsibilities:

• Oversee the entire reservations process, ensuring a seamless guest experience from initial inquiry to final confirmation

• Lead and develop the reservations team, providing training, guidance, and support

• Maximize room revenue through strategic inventory management in collaboration with the Lodge Sales Manager and external partners

• Ensure accuracy and efficiency in data management, reporting, and system maintenance using Protel Air

• Deliver a consistently high standard of guest service with personalized communication and attention to detail

• Manage VIP bookings, special requests, and resolve issues professionally and promptly

• Handle all incoming emails, calls, and messages with efficiency and warmth

• Work closely with all Heads of Departments to ensure operational excellence

• Participate in meetings and submit reports and feedback as required

Requirements:

• Grade 12 with a relevant tertiary qualification

• Minimum 3 years’ experience as a Reservations Manager

• Experience in a luxury or 5-star environment preferred

• Strong leadership, communication, and team management skills

• Knowledge of revenue management principles and practices

• Proficiency in hotel booking systems, preferably Protel Air

• Excellent organizational skills and attention to detail

• Guest-centric mindset with exceptional interpersonal skills

• Ability to perform under pressure in a fast-paced, high-end environment

• Competent in MS Office and Excel

• Willingness to work on public holidays and weekends when required

Join our team and be part of delivering world-class luxury hospitality experiences.
To apply, please send your CV and a recent photograph. Only shortlisted candidates will be contacted.480