Reservations Manager

SUMMARY:
A beautiful and luxurious hotel is looking for an experienced and service-driven 𝗥𝗘𝗦𝗘𝗥𝗩𝗔𝗧𝗜𝗢𝗡𝗦 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 to join their team.

POSITION INFO:
This opportunity is perfectly suited to a dynamic and passionate individual who has a proven track record with managing reservations for high-end properties.

REQUIREMENTS:

• Grade 12 with a relevant tertiary qualification
• At least 3 years experience in Reservations Management, preferably in a 5* or luxury environment
• Hotel booking systems proficiency (such as Protel Air or similar)
• Experience working with MS Office and Excel
• Availability to work weekends and public holidays, as needed
• Must have knowledge of revenue management systems and principles
• Strong leadership, people management and communication skills
• Excellent attention to detail and organisational ability
• Must have fantastic interpersonal skills with a guest-focused approach
• Ability to work under pressure and in fast-paced environments

• Will be motivating and managing the reservations team, providing training to staff as needed
• Maximising room revenue through strategic inventory management, as well as collaborating with stakeholders and the Lodge Sales Manager
• Writing of reports, attending meetings and providing feedback as is required
• Handling special requests, VIP bookings and dealing professionally with problems as they arise
• Responsible for managing all communication with guests through calls, emails and messages, ensuring exceptional customer service
• You will be overseeing the entire reservations process to ensure every step is seamless, from enquiry to confirmation
• Working closely with all the other Heads of Departments
• You will ensure the accurate data management, reporting and system maintenance on Protel Air