Reservations Supervisor

SUMMARY:
Company: Zargodox (Hartbeespoort Aerial Cableway)
Reports to: Reservations Manager

POSITION INFO:
Qualifications and Skills
Suitable candidates must possess the following minimum qualifications and skills:

• Grade 12.
• National certificate in Administrative Qualification/s – National Diploma advantageous
• 3 years of practical experience in industrial, reservations, rooms division, and yield management.
• Excellent communication (verbal and written).
• Adaptability to different working areas and conditions.
• Attention to detail.
• Good customer care skills & good communication skills.
• Ability to handle pressure & to make decisions.
• Must have own accommodation & transport.

Responsibilities
The successful candidate’s responsibilities will include, but are not limited to:

• Oversee daily operations of the Reservations Ticket Office team.
• Ensure accuracy, efficiency and exceptional guest service.
• Ensure all reservations and ticketing are processed timely and professionally.
• Maximize revenue opportunities through effective inventory and rate management.
• Act as a liaison between guests, the reservations team and other departments.
• Ensure all public areas are presentable for guests & visitors.
• Record keeping and capturing sales on the company’s system.
• Ensure that stations & systems are operating and ready for service, on time.

This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports. Interested candidates, who qualify, should apply but this does not entitle them to a response. Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation. Should you not be contacted within two weeks of your application, kindly consider your application as unsuccessful.

 

---