Resort General Manager (Bahamas)

Location: Capetown, South Africa
Salary:
Recruiter: Intrinsic Consulting Services
Job Ref: CPT000133/BC
Date posted: Friday, October 4, 2019
Summary: My client based in the Bahamas is looking for an experienced couple who are able to seamlessly deliver an authentic and unparalleled vacation experience to our guests while managing the responsibilities of the resort and staff.

 

 

Job Description

You must be a married or dating couple for more than 3 years, must have worked in Hospitality in a GM or HM position, preferably together, must be a great swimmer and possess a skipper license with a clear crimiminal record for visas. Must be willing to relocate to a remote island in the Bahamas and have excellent customer services skills and experience. This is not an office job. Candidate must be willing to work long hours, roll up their sleeves, support their teams and get the job done.

 

SHARED General Manager AND Hotel Manager PRIORITIES:

  • Responsible for the management of all aspects of the Resort’s operations. Managing all H.O.D’s (Heads of Departments) and their respective roles/duties. Drive vision, goals and procedures to deliver an unparalleled guest experience.
  • Understand and embrace the intimate and unique culture of the resort from both a guest experience aspect as well as team management aspect.
  • Meet, greet and interact with guests on a daily basis ensuring their ultimate satisfaction.
  • Manage and support HOD’s in planning of all individual and team work schedules, payroll, recruiting and training through weekly management meetings.
  • Oversee budget management and controlling of expenditures - monitoring purchasing, inventory and stock control for all Departments.
  • Participate in guest boat transfers for all arrivals and departures when possible.
  • Guest boat orientations, liability forms and payment securities. Assist F.O.H with receiving guests after their excursions and securing the boats at end of day.
  • Shared Hosting responsibilities in the restaurant - using this opportunity to build relationships with guests, support the dinner service, food quality control.
  • Oversee reservations and future bookings ensuring seamless two-way information flow between on island management and reservations agents.
  • Address customer suggestions, complaints, comments in a positive and proactive way.
  • Be willing to work side by side with any team member if and when necessary.

 

SPECIFIC GENERAL MANAGER RESPONSIBILITIES:

  • Maintenance/repairs on golf carts, tractor and other plant and machinery equipment.
  • Maintenance/repairs on boats and water-sport’s equipment.
  • Maintenance/repairs on I.T. systems and infrastructure, audio, visual, telecommunications and security surveillance.
  • General building, construction and landscaping maintenance/repairs.
  • Oversee Maintenance of back of the house work areas ensuring their neatness and organization.
  • Assist Maintenance Manager with maintenance/repairs on Electrical & Water Plant Systems and Equipment.
  • Assist Maintenance Manager with Maintenance/Repairs on HVAC and Laundry Systems.
  • Assist Operations Manager with Technological Systems and Upgrades.
  • Manage future construction and/or property upgrades.

 

GENERAL MANAGER QUALIFICATIONS:

  • Skippers License for transporting passengers up to 30ft.
  • First Aid, Fire Fighting and STCW-95 Certification.
  • A strong swimmer.
  • Knowledge and Experience on Ocean Search and Rescue.
  • 5yrs Boating Experience, preferably in the Exumas, Bahamas.
  • 10yrs Management Experience - Experience in managing teams (>20 people)
  • 5yrs Hospitality Management Experience.
  • Knowledge and Experience in Technical, IT, Mechanical, HVAC and Electronic Systems.
  • Knowledge and Experience in Building, Construction and Landscaping.     

 

SPECIFIC HOTEL MANAGER RESPONSIBILITIES:

  • Managing accounts department and maintaining statistical and financial Head Office and in-house records up to trial balance. Report weekly to the Head Office, Finance Manager.
  • Support and Manage Villa Hosting department - ensuring guests needs are fulfilled.
  • Support and Manage Housekeeping department - periodically inspecting villas to ensure cleanliness and standards.
  • Support and Manage F&B - managing quality control with food. Working with the Head Chef to perfect menu offerings and ensure guest satisfaction.
  • Management of all on-property sales and inventories (gift shop, wine).
  • Meeting and greeting guests and assisting with guest orientations.
  • Ensuring events and special guest requests run smoothly.
  • Oversee organization of back of the house work areas, warehouse areas - ensuring neatness and organization.
  • Assist General Manager with supervising maintenance, supplies, renovations, and furnishings.
  • Basic repairs and maintenance.
  • Ensure compliance with licensing and labour laws, insurances, health and safety and other statutory regulations.

 

HOTEL MANAGER QUALIFICATIONS:

  • Skippers License for transporting passengers up to 30ft.
  • First Aid, Fire Fighting and STCW-95 Certification.
  • A strong swimmer.
  • Knowledge and Experience on Ocean Search and Rescue.
  • 5yrs Boating Experience, preferably in the Exumas, Bahamas.
  • 10yrs Management Experience - Experience in managing teams (>20 people)
  • Hospitality Management Experience - preferred F&B experience.
  • Financial/Accounting Diploma and with Finance/Administration Experience.
  • Knowledge and Experience on Basic Repairs and Maintenance.
  • Massage Therapy (Not a must but a plus).

 

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