Resorts Outlets Operations Manager

SUMMARY:
Resort Operations Manager 
📍 Port Shepstone | Head Office Based | Travel Required

A leading name in the leisure and hospitality space is on the hunt for an energetic and experienced Operations Manager to take the reins of their resort-based outlets. This unique and dynamic role oversees various on-site experiences – from wellness spas to adventure activities – as well as third-party vendors. If you're passionate about creating unforgettable guest experiences while driving performance and efficiency, this could be your next big move.

POSITION INFO:
What You’ll Be Driving:

• End-to-end management of guest-facing outlets including spa, adventure, and outsourced leisure experiences
• Enforcing operational standards, policies, and procedures across all locations
• Full oversight of POS systems, controls, and compliance
• Strategic stock and asset management
• Hands-on involvement in recruitment, staff development, scheduling, and performance
• Managing budgets and financial performance of each outlet
• Regular travel to resort locations required – flexibility is key

• Has a strong background in spa, adventure, or hospitality outlet operations
• Brings experience managing multi-site teams and guest experiences
• Is confident with admin, budgeting, and system controls
• Is proactive, analytical, and able to work independently under pressure
• Has a valid driver’s license and no issue with regular travel
• Is based in or willing to relocate to Port Shepstone (note: no accommodation is offered)
• Has excellent people skills and a strong command of English (spoken & written)
• Is computer-literate (MS Office, Excel essential)