Retail Assistant Manager

SUMMARY:
Assistant Manager - Retail Food Store  - Brackenfell West WC

As our Company expands, we are looking to hire Retail Assistant Managers for our Retail Store!  

The purpose of the role is for the Retail Assistant Manager is to provide assistance to the Retail Manager in regards to the oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits.

The Retail Assistant Manager will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.

POSITION INFO:
QUALIFICATIONS

Grade 12 (Non-Negotiable)
Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
Knowledge of stock management systems like ERP, Meat matrix, etc.
Knowledge and understanding of FMCG environment and related legislation
Management of perishable products with short shelf life especially in meat industry
Basic Understanding of retail consumer behaviour and purchasing trends
Basic Understanding of the retail and meat market

SKILLS REQUIRED

Excellent verbal and written communication skills.
Proficient in MS Office Suite.
Demonstratable analytical skills.
Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
Excellent interpersonal skills and ability to communicate effectively.
Exceptional customer service and people management skills.
Energetic and self-starter.

Key Performance Areas

Stock Management
Stock Ordering

Place orders with factories and other suppliers
Follow up on orders
Manage deliveries, delivery dates and stock upon arrival
Manage stock order volumes
Stock Receiving

Receive ordered stock
Report delivery shortfalls, and damages
Follow up on non-received stock
Capture received stock on Meat Matrix
Stock controlling

Daily stock levels reporting
Run stock depletion reports- cashiers
Balance off with stock receiving
Manage stock levels threshold
Manage stock shrinkage: stock losses/damages/dumpings

Housekeeping

Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
Always maintain high level of HACCP standards throughout the store
Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

Employee Management

Employee Recruitment
Onboarding and Induction of new employees
Training and Development
Employee Relations (Discipline in the workplace)
Performance Management
Employee Wellness
Employee Motivation

Store Organisation

Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques
Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
Re-arrangement of store shelves and products
Managing of non-moving items and display areas

Cash Management

Manage and assist with daily cash ups
Minimise cash losses
Manage picking up and dropping off of cash in the store
Manage cash on ATM
Manage safety of cash movement within the store
Manage and keep the safe secure and locked at all times
Customer Service
Deliver excellent service to ensure high levels of customer satisfaction
Create a store that meets local needs by building an understanding of customer-product preferences.
Manage and analyse customer complaints to get insights for improvement of customer satisfaction
Be the custodian of customer experience and lead brand loyalty
Responding to customer complaints and comments promptly and accurately
Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

System Administration

Manage staff clocking via ERS
Maintain and understand the system Meat Matrix
Manage and maintain CCTV cameras
Ensure availability of physical security guards in store
Manage the alarm system internally