Retail Assistant Manager

SUMMARY:
Assistant Manager - Retail Food Store - Somerset West, WC

As our Company expands, we are looking to hire Retail Assistant Managers for our Retail Store!

The purpose of the role is for the Retail Assistant Manager is to provide assistance to the Retail Manager in regards to the oversight and leading all operations of the store in ensuring that the store functions smoothly while optimizing profits.

The Retail Assistant Manager will promote and increase customer traffic to the store by improving customer satisfaction levels and ensuring stock availability to customers at all times.

POSITION INFO:
QUALIFICATIONS

Grade 12 (Non-Negotiable)
Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE
Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED
Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
Knowledge of stock management systems like ERP, Meat matrix, etc.
Knowledge and understanding of FMCG environment and related legislation
Management of perishable products with short shelf life especially in meat industry
Basic Understanding of retail consumer behaviour and purchasing trends
Basic Understanding of the retail and meat market

SKILLS REQUIRED
Excellent verbal and written communication skills.
Proficient in MS Office Suite.
Demonstratable analytical skills.
Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
Excellent interpersonal skills and ability to communicate effectively.
Exceptional customer service and people management skills. Energetic and self-starter.

Key Performance Areas
1. Stock Management
Stock Ordering
Place orders with factories and other suppliers Follow up on orders Manage deliveries, delivery dates and stock upon arrival Manage stock order volumes Stock Receiving Receive ordered stock Report delivery shortfalls, and damages Follow up on non-received stock Capture received stock on Meat Matrix Stock controlling Daily stock levels reporting Run stock depletion reports- cashiers Balance off with stock receiving Manage stock levels threshold Manage stock shrinkage: stock losses/damages/dumpings

2. Housekeeping

Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area Always maintain high level of HACCP standards throughout the store Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

3. Employee Management

Employee Recruitment Onboarding and Induction of new employees Training and Development Employee Relations (Discipline in the workplace) Performance Management Employee Wellness Employee Motivation

4. Store Organisation

Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
Re-arrangement of store shelves and products
Managing of non-moving items and display areas

5. Cash Management

Manage and assist with daily cash ups Minimise cash losses.
Manage picking up and dropping off of cash in the store. Manage cash on ATM.
Manage safety of cash movement within the store.
Manage and keep the safe secure and locked at all times. Customer Service.
Deliver excellent service to ensure high levels of customer satisfaction.
Create a store that meets local needs by building an understanding of customer-product preferences.
Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
Be the custodian of customer experience and lead brand loyalty
Responding to customer complaints and comments promptly and accurately.
Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

6. System Administration Manage staff clocking via ERS Maintain and understand the system Meat Matrix Manage and maintain CCTV cameras Ensure availability of physical security guards in store Manage the alarm system internally