Retail Logistics Warehouse Manager

SUMMARY:
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POSITION INFO:

Introduction:
The Retail Logistics Warehouse Manager oversees the end-to-end flow of goods within the warehouse and distribution operations. This role ensures efficient inventory management, on-time delivery, and optimal warehouse performance to support retail store operations and customer satisfaction. The manager is responsible for staff supervision, logistics coordination, and continuous improvement of warehouse systems and processes.

Key Duties and Responsibilities:

• Plan, organize, and manage warehouse and logistics operations to ensure efficient receipt, storage, and distribution of retail products.

• Supervise warehouse staff, drivers, and logistics teams to maintain productivity, accuracy, and safety.

• Monitor stock levels and ensure accurate inventory control through cycle counts and regular audits.

• Coordinate inbound and outbound logistics, ensuring timely delivery to retail outlets and customers.

• Implement and maintain warehouse layout, systems, and workflows for optimal space utilization.

• Oversee compliance with health, safety, and quality standards.

• Manage supplier and transport service relationships, ensuring service level agreements are met.

• Track key performance indicators (KPIs) for warehouse efficiency, delivery times, and cost control.

• Prepare regular reports on inventory, logistics performance, and budget utilization.

• Lead, train, and motivate staff to maintain high standards of performance and teamwork.

Qualifications and Experience:

• Grade 12 / Matric (essential).

• Diploma or Degree in Logistics, Supply Chain Management, Warehouse Management, or related field (preferred).

• Minimum 5 years’ experience in warehouse or logistics management, preferably in a retail environment.

• Proven experience managing teams and coordinating distribution operations.

• Strong computer literacy (MS Office, ERP/WMS systems).

• Excellent organizational, analytical, and problem-solving skills.

Personal Attributes:

• Strong leadership and communication abilities.

• Detail-oriented with a focus on accuracy and efficiency.

• Ability to work under pressure and meet deadlines.

• Strategic thinker with a hands-on approach.

• Commitment to continuous improvement and operational excellence.