Retail Store Manager

Our client in the Automotive Industry, based in Pretoria, is currently looking to employ a Retail Store Manager.

An awesome career opportunity awaits.

Requirements:

• Matric / Grade 12 (Minimum)
• Diploma in Business Administration / Sales / Marketing
• 5 years’ experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level.
• Computer Literacy (MS Office Suite; other relevant discipline-specific software programs)
• Communication skills (both verbal and written).

Responsibilities and Key Results Areas:

Retail Store Management:

• Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day to day operations of the store.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensures availability of merchandise and services by approving contracts and maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotion, display plans and analysing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements.
• Completes store operational requirements by scheduling and assigning employees and following up on work results.

Compliance:

• Operates within controls and procedures to ensure the integrity of the company.
• Identifies and monitors risks within own department and area of responsibility.
• Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.
• Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful, and irregular expenditure.
• Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are always understood and practiced by the team.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

Customer Service Management:

• Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
• Represents company in meetings with relevant stakeholders.
• Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with core values.
• Reports to Management on internal stakeholder related matters.

Staff Supervision:

• Ensures that all employees have signed performance agreements.
• Monitors and measures performance quarterly by conducting employee appraisals.
• In collaboration with HR, identify staff performance objectives, potential areas of development and action plans where necessary.
• Ensures ongoing training and development of employees.
• Addresses employee relations matters fairly and promptly.

Cost and Financial Control:

• Contributes to the budget preparation process.
• Promotes and communicates the effective, efficient, economical, and transparent use of financial and other resources.
• Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and financial guidelines, report deviations to direct Manager.
• Explores opportunities to control and reduce costs.

Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.