SUMMARY:
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POSITION INFO:
As a Revenue Management Controller, you need to have good credit management, your duties include conducting credit checks on new customers, resolving problems in relation to invoice payments, and reconciling complex month-end accounts.
RESPONSIBILITIES
- Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
- Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
- Establish policies that follow customer service best practices while ensuring customers submit payments on time.
- Reconciling complex accounts that have been escalated from the AR team.
- Monitoring debtor balances to ensure a reduction in debtors DSO.
Liaising with customers, as well as internal personnel including the sales team.
- Maintain loan records, conduct regular analysis of the credit-control system, and implement changes as needed to reduce bad debts.
- Follow up on overdue invoices and payments and escalate as necessary.
- Look for ways to improve debt collection processes.
- Reply promptly to client questions and concerns received by voicemail or via written communication.
- Process irreconcilable debts/prepare debt write-offs, as in the case of bankruptcy, to be written off and archived.
- Establish and maintain regular communications with clients to facilitate periodic payments.
- Develop and maintain the groups customer onboarding and data management process and systems.
REQUIREMENTS:
- High school diploma or equivalent; associate or bachelor's degree in accounting or related field preferred.
- 1-2 years of experience in a similar role.
SKILLS
- Strong understanding of accounting principles and procedures.
- Proficient in Microsoft Excel and other accounting software.
- Excellent data entry skills with a high level of accuracy.
- Detail-oriented and able to multitask in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new processes and systems.
- Knowledge of revenue management best practices is a plus.
