SUMMARY:
SOFTWARE END-USER SUPPORT - CAPE TOWN CBD
R 15 000 ctc
POSITION INFO:
Minimum requirements:
- Grade 12
- 2-3 years experience
- Windows 10
- Advanced knowledge of MS Office essential
- Previous customer service experience with assisting end users
- Previous training experience advantageous
- Good diagnostic skills
- Interwoven/Filesite advantageous
- Ocassional travel to offices in Stellenbosch
- End user IT support
- Respond to support requests from email, system and callers
- Creating, maintaining and publishing all supporting documentation on the various systems
- General software training & Skills Assessments (Interwoven, CMS and MS Office)
- Attends to MS Office, Interwoven/Worksite and other application queries
- User account administration (Active directory)
- Ensuring all activities are compliant with current legal and company regulations
- Complying with, and applying corporate guidelines and standards
- Supporting all IT-related work at Cape Town and Stellenbosch office
- Occasionally supporting national staff at other locations and company customers
- Friendly and helpful attitude
- Good interpersonal skills and ability to work well with others
- Ability to utilize Microsoft applications for support, reporting and documentation
- Good communication skills (written and verbal)
- Attention to detail
- Ability to prioritize
- Ability to work independently
- Willingness to learn
- Ability to multi-task & have good organizational
- Good interpersonal & relationship building
- Maintain confidentiality in all matters
Consultant: Stephnie Taljaard - Dante Personnel Cape Town
Apply via our website
If you do not hear from us within 5 days, please accept that your application was unsuccessful
NB! This job is now closed. You can apply for other jobs by uploading your CV.