Sales Manager

Our client is looking for a Sales Manager who will be part of the executive committee team. The Sales Manager will be responsible for all sales and technical support-related activities to achieve targeted sales, volumes, customer satisfaction, and other and other defined KPIs, as well as act as a lead interface between support functions.

Minimum requirements:

• Bachelor / minimum 4-6 years of professional experience in a sales management position.
• Result oriented & self-driven.
• Comfortable in using and managing a CRM system.
• Strong analytical and numerical skills.
• Excellent skills in MS Office (Excel PowerPoint)
• Verbal & written communication skills for training, coaching, and presenting to various stakeholders.

Industry background - Mining, Chemicals, Water Treatment 

Duties and Responsibilities:

• Achieve the sales, expenses, and profits targets.
• Develop the sales strategy and implement a value proposition model in line with the business strategy.
• Manage the existing sales team performance. Recruit, train, and supervise regional managers, sales reps, technical sales
support team, and onsite technicians.
• Maintain and develop customer relationships to increase sales, explore business opportunities, and meet their needs.
• Ensure customer satisfaction and troubleshooting when necessary. Customer's sites operate 24/7. Ensure all the sites
serviced by the Company are supported adequately with competent trained staff.
• Maintain relationships and provide feedback to the Company's technology partners. (report on sales vs budget per technology)
• Establish market intelligence for the defined portfolios and ensure ongoing market intelligence.
• Build with the sales team a robust sales pipeline including all potential customers in every region.
• Drive contract - price negotiations, price adjustments, coordinate surveys, trials, and product selection.
• Draft service level agreements and manage P&L for the key accounts.
• Manage and develop the sales team, technical sales support team, and customer service personnel. (performance /
trainings / 1o1)
• Review projects and technical proposals and recommends actions and pricing. Review tender documents &
commercial proposal.
• Translate key contracts into supply chain relevant actions.
• Ensure / maintain data quality (e.g. customer segmentation, sales pipeline, and contract database)
• Share customer insights for product development/improvements.
• Start new customer projects, and coordinate actions, and execution.
• Lead technical discussions - Involvement in product selection and qualification trials.
• Identifies and implements possible improvements to business processes.
• Consolidate, track and monitor sales budgets, and present mitigation plans to close budget gaps and exceed the budget.
• Responsible for the forecasting & budgeting including the S&OP process, and coordination of the support functions. Reports monthly on forecast accuracy.
• Active attendance in industry associations, forums, fairs, etc., and representation of the Company's interests where needed and authorized.
• Ensures all customer service-related actions are up to date (e.g. communication with customers, invoicing, payments, etc.)
and the sales process adheres to ISO 9001.
• CRM implementation.
• Support the exco team in the day to day operations of the business.