Sales Support Manager

Recruiter:

Right People Right Job

Job Ref:

3335357172

Date posted:

Thursday, July 10, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Our client is seeking a talented and driven Sales Support Manager to lead and inspire their high-performing Sales Support Team. Reporting to the Commercial Director, you will play a key role in driving operational excellence, ensuring top-tier customer service, and enabling seamless collaboration across the commercial function.

Key Responsibilities:

Lead, coach, and motivate the Sales Support Team to meet and exceed performance goals.
Ensure timely and accurate delivery of quotes, support case resolutions, and customer queries.
Collaborate with internal teams including Sales, Pre-sales, and Order Fulfilment.
Champion customer satisfaction through efficient processes and service excellence.
Monitor team KPIs, analyse performance trends, and implement improvement strategies.
Uphold compliance standards and contribute to continuous process improvement.

Requirements:

Bachelor’s degree or equivalent experience
5+ years in a sales support or customer service management role
Demonstrated experience managing and developing people
Background in Cyber-Security, IT, or related technology sectors is essential
Proficient with ERP systems and customer support platforms
Excellent communication, organisational, and leadership skills

What We Offer:

A collaborative, fast-paced environment
Opportunities for growth in a high-tech industry
The chance to shape a high-performing, customer-centric support team

Ready to take your career to the next level? Apply today.

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