Purpose of the Job:
The Integrated Services Manager (I.S.M.) will report to the General Manager and serve as a member of the Senior Management Team. The primary responsibility of the I.S.M. is to ensure organizational effectiveness by providing leadership for the Organization’s operational functions which includes Integrated Security/Cleaning/Parking Services.
KEY RESPONSIBILITIES:
• Enforce the Company’s Disciplinary ‘Code of Conduct’
• Adopt an initiative geared towards Integrated Operational Excellence
• Improve the Integrated operational systems, process, policies and procedures, management reporting, information flow, and Client relations.
• Manage and increase the effectiveness and efficiency of the allocated Integrated Operations team
• Coordinate and communicate between support Departments, Integrated Operational Teams and Clients
• Establish a relationship with the Clients, whereby the I.S.M. becomes intimately familiar with the Integrated Service requirements of each Client
• Ensures that all Integrated Services personnel are operating and performing their duties according to the Site Job Description
• Lead and manage the on-site training and recruitment functions of Integrated Services personnel to ensure that the Contracts operational needs are met
• Attend weekly/monthly Client meetings and provide Integrated solutions that are Site specific to the Client for consideration, so as to ensure excellent service delivery
• Attend regular Operations meetings with Senior Management Teams
• Implement effective controls and monitoring Processes
• Participate in site Investigations and report on findings
• Perform Risk Assessments and Integrated Services Survey
• Perform site surveys and compile reports pertaining thereto
MINIMUM REQUIREMENTS:
• PSIRA Grade A Registered
• Matric Certified
• Firearm Competency
• 5-10 years of direct Management experience in the Security, Cleaning and Parking Industry
• 3 -5 years of Facilities Management Experience
• Minimum of 2 years training with regards to “Introduction to Contract Cleaning Managers”
• Security Management Qualification will be advantageous
• Strong background of Health and Safety environment
• 5-10 years ex-military/SAPS experience
• Driver’s License Code 08 and own reliable vehicle
• Risk Assessment and Site Survey experience
• SHEQ Qualification will be an advantageous
• 3-5 years in Retail Operations
• Solid Computer Proficiency
COMPETENCIES:
• Excellent People Management skills
• Proven negotiation and influencing skills
• Excellent verbal and written communication skills
• Demonstrated commitment to high ethical standards within a diverse workplace
• Strong commitment to service and quality standards as well as Client Satisfaction
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Demonstrated leadership and vision in managing staff groups and major projects
• Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously
