Role: Senior Administration Officer (IV)

Job Classification

Administration, Operations and Facilities

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To provide administration support and specialist services to management across business functions in line with the organization business strategy.

Job Responsibilities

• Manage department assets by conducting physical audits.
• Manage department budgets by ensuring compliance to all relevant policies and procedures.
  • Reconcile of General Ledger accounts in line with generally acceptable principles.
  • Report any budget limit anomalies to the Finance Department as per the business requirement.
  • Engage with Internal and external stakeholders through standard meetings.
  • Maintain customer’s trust through service, client experience and brand alignment.
  • Collaborate with the stakeholders to maintain the business relationships for client service delivery
    • Test and implement systems prior to roll out.
    • Train, coach, support and guide staff on policies and systems.
• Effective resolution of queries.
  • Manage the BCP/DR, OHSA, as well as social and recognition committee’s processes and meetings as well as cluster communication.
  • Write reports, executive summaries and newsletters monthly or quarterly for various stakeholders.
  • Prepare papers for meetings (MANCO and OPCOM).
    • Source and order stationery and office equipment for the department.
    • Manage projects of the department.
      • Organise travel arrangements for the business unit.
      • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
        • Understand and embrace the organization vision and demonstrate the values through interaction with team and stakeholders.
        • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
        • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
        • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
          • Contribute to a culture conducive to the achievement of transformation goals by participating in organization Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support

implementation of new processes, policies and systems.

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Business Related Degree

Essential Certifications Preferred Certifications Minimum Experience Level

5 years senior admin level in financial services industry

Technical / Professional Knowledge

• Administrative procedures and systems

• Banking procedures

• Business terms and definitions

• Business writing

• Cluster specific operations

• Data analysis

• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge