To work with the proposition, operations, change and development teams to assis...
POSITION INFO:
Objective of the Role:
The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences.
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Key Responsibilities:
- To work with the proposition, operations, change and development teams to assist in solving business and system issues and designing business solutions to deliver superior customer experiences and a low ‘cost to serve’ operation.
- To analyse clients’ needs and produce technical specification document with tangible deliverables; this covers all aspects of the solution from defining data requirements, rules and logic, design, development and implementation
- Translating high fidelity designs into fully responsive websites with a focus on excellent user experience
- Provide input into the impact analysis for new reporting and business solutions providing detailed development estimates, the technical feasibility of and risks associated with each solution design/project
- Owning projects from start to finish
- Collaborating with other developers on larger projects
- Creating reusable code and libraries for future use
- Ensuring the technical feasibility of UI/UX designs
- Optimizing applications for maximum speed and scalability
- Collaborating with the backend team to ensure smooth integration between the front-end and back-end platforms
- Collaborating with other team members and stakeholders to build products and features
- Conducting peer review code to ensure that we maintain the integrity and quality of our code base
- Ensuring the appropriate operation of our services, which we optimize for performance, scalability, security, correctness, and resilience
- Helping to move our development baseline forward by incorporating emerging technologies
- Assisting with technical architectural concepts
- Develop code according to agreed standards and templates while meeting project deadlines
- Production support related to assigned bugs, driving prompt resolution
- Quick response to add-hoc requests, and important deliverables to clients.
- Unit Testing and Implementing fixes and changes following business and system incidents
- Provide proactive, on-going support to cross functional teams and team members in order to support a mature working environment, including assisting with production support and migration related tasks and issues when required.
- Build relationships and collaborate with key stakeholders in order to build trust that will help to ensure deliverables stay on track, especially linking Operations and IT teams together.
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Minimum Qualifications Required:
- Relevant Commerce degree in IT, Finance, Economics, Statistics, Investment Management or Business Management.
- Excellent verbal and written communication skills.
- Multilingual (Advantageous).
- Minimum 5 years of experience in a database development environment
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Experience:
- At least 5 years of experience in a Financial Adviser firm, Financial Services Customer Service or an Investment Platform business.
- Experience in delivering exceptional customer service.
- Experience in solving complex problems for customers (internal or external).
- Experience in building successful relationships and working collaboratively across departmental teams.
- Experience at working in a fast paced, proactive and delivery focused environments.
- Familiar with Agile project methodology and JIRA Service Desk processes
- Technical Skills:
- Microsoft SQL server (T-SQL)
- C#.net
- HTML,CSS, JavaScript
- Bootstrap (or responsive design frameworks)
- Beneficial skills:
- React JS web technologies.
- .net Core
- EF Core
- API development
- Solid understanding for architectural design patters
- Angular
- Tools:
- Visual Studio
- GIT
- BitBucket
- JIRA/Confluence
- Azure Devops
- Octopus
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Knowledge Required:
A successful candidate will show:
- A deep understanding of investment and life products (to subject matter expert level) in order to talk about investments confidently.
- An understanding of financial services regulation as it relates to investment platform providers.
- An in depth understanding of providing solutions and experiences which delights financial advisers.
- A clear understanding of how an adviser’s business works.
- A clear understanding of the competitive landscape for our platform.
- A strong understanding of change management processes.
- Ability to work systematically with exceptional attention to detail.
- Great communication skills both written and verbal.
- Knowledge of current, relevant Infosec practices
- Exposure to Agile and DevSecOps practice
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Communicating with Impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
Customer Service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery.
Driving for Excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high quality customer service.
Analytical Thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step by step way.
Entrepreneurial and Commercial Thinking: Understands the economic environment and able to make well informed business decisions.
People Skills: The ability to influence a wide range of diverse individuals and groups positively.
Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
Teamwork and Cooperation: Cooperates with others to accomplish common goals.
Persuading and Influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
Leading Change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
Trust and Integrity: Shows sincerity, honesty and consistency in words and actions.
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