Senior Manager – Operations and Legal Claims



Belmar Personnel

Job Ref:

Senior Manager – Ope..

Date posted:

Tuesday, May 24, 2022


Johannesburg, South Africa


R65 000 - R75 000

Senior Manager – Operations and Legal Claims


A legal expenses insurance company is looking for a strong operations Senior Manager with exposure to the short-term insurance sector with a minimum of 5 years’ experience as an Operations

Manager within a similar organisation.

  • Providing support to management in directing and overseeing the Company’s operations across the various channels and various stakeholders
  • Exposure to Call centre environment, and the aptitude to provide management with support, guidance, oversight and provide reporting to all stakeholders
  • Evolving the customer service experience to create engaged customers and be able to implement initiatives driven towards TCF and NPS
  • Developing and deploying customer care strategies and operational plans focused towards the achievement of the objectives of the business.
  • Demonstrate understanding of short term regulatory requirements – legal, risk , compliance, POPIA and internal control management across operations
  • Management and tracking of key metrics for the division – proactively deploy plans to address high risks identified.
  • Strong focus on implementation of projects and have demonstrated history of delivery of key projects
    • Proactive – capable of identifying and initiating changes in

terms of business processes


































  • Plan, monitor, manage and engage with a team of skilled Legal Management / Non Legal professionals and ensure that you are able to support, guide and develop them towards the achievement of the company strategic objectives. Determine training needs of direct reports and to develop career paths for the teams
  • Hold Managers accountable for developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
  • Analytical skills to address and understand the data communicated and define action plans through the identification of trends; recommending system improvements or process changes.
    • Assign, coordinate and monitor projects and report on this
  • Regular review of all processes, policies and systems and ensure that this aligned to best practices.
  • Drive continual improvement in people, technical, processes and product design and ensure that this is underpinned by product analysis / competitor analysis.
  • Foster a culture of performance coaching, career planning and goal setting to ensure a positive team culture with strong positive engagement within the division
    • Track against budget for the division
    • Must be able to multitask, work under pressure
    • Technically proficient in Excel, PowerPoint and word
    • People Management Skills
    • Coaching Skills
    • Quality Management
    • Results Driven
    • Foster Teamwork
    • Strong interpersonal and organizational skills
    • Meets deadlines and can handle stressful situation
    • Displays excellent communication skills
    • Report writing skills


Experience and Qualifications

  • B Comm LLB degree / Admitted attorney or Business Administration / Operations qualifications, and Compliance / Regulatory qualifications would be beneficial
  • At least 5 years operations experience, specifically at a management level


NB! This job is now closed. You can apply for other jobs by uploading your CV.




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