Senior Operations Manager

SUMMARY:
Job Purpose:

• To manage and provide administrative, operational, and stakeholder reporting support services to the company's Group Internal Audit (GIA) to enable the delivery of the GIA mandate and ensure compliance with corporate governance requirements

POSITION INFO:
Job Responsibilities:

• Engage with stakeholders through interaction to solicit requirements to improve the functioning of the Group Internal Audit
• Build and maintain relationships with internal stakeholders to allow the smooth flow of work
• Collaborate with Old Mutual Group's internal audit
• Support the head of operations: GIA by delivering specific requests for information and reports
• Liaise with group finance to obtain financial information for submission of financial reports
• Manage relationships with service providers by following up on service delivery
• Meet transformation targets during staff recruitment, retention, and training, and use preferred suppliers
• Contribute to a culture of transformation by participating in the company's culture-building initiatives, business strategy, and CSI
• Develop and implement action plans to address issues raised in culture surveys
• Support the implementation of business optimisation improvement
• Manage the new employees' onboarding process per the onboarding checklist
• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement, and take appropriate corrective action where required
• Mentor and coach staff on identified performance gaps and agree on appropriate actions
• Ensure that team members stay abreast in the field of expertise and deliver on the expectations from stakeholders by tailoring development needs as identified
• Create an environment of teamwork and encourage participation in decision-making processes
• Identify current and future training and development needs and recruit and manage talent
• Collate report delivery timelines into the annual master calendar
• Prepare financial report as per Old Mutual submission requirements
• Acquire the costing for the replacement of equipment
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies
• Prepare reports for submission internally and to the regulator
• Collate the annual group internal audit strategic plan by prioritising into tangible deliverables and measurements
• Highlight process inefficiencies through end-to-end process mapping
• Ensure the group's internal audit business continuity plan is updated and tested annually
• Coordinate the annual disaster recovery projects
• Manage internal projects
• Ensure that staff turnover is managed and vacancies filled within the required timeframe
• Ensure the risk control self-assessment process is conducted by capturing loss data and key risk indicators on the system, and generating a report for action and follow-up
• Design and maintain the intranet site, ensure design complies with the company's technology framework, that the intranet site is hosted on the company's server, and that the site meets necessary requirements
• Represent the group's internal audit on the data governance forum
• Manage the facilities assigned to the group's internal audit by checking that facilities and/or equipment are in good working order
• Review the company's and Business Unit plans and ensure delivered systems, processes, services, and solutions are aligned to support the achievement of the business strategy, objectives, and values
• Identify training courses and career progression for self
• Ensure personal development plan activities are completed within the specified timeframe
• Share knowledge and industry trends with the team and stakeholders
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses

• Professional Qualifications/Honours Degree

• CA(SA)

• Certified Internal Auditor (CIA) and/or Certificate in Project Management

• 5- 8 years of experience in audit/finance/administration/banking, including 3-5 years of management experience