Senior Operations Officer - Cape Town

Location: Capetown, South Africa
Salary: Market Related Monthly
Recruiter: Tower Group
Job Ref: CPT003219/CD
Summary: Senior Operations Officer - Cape Town Fixed term contract in line with funding



Job Description

TB HIV Care (THC), in existence since 1929, is an internationallyrecognisednon-profitorganisation. TB HIV Care provides health care services throughout South Africa to both the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, inmates in correctional centres, sex workers and people who use drugs. TB HIV Care provides a stimulating work environment and the opportunity to work with leaders in the field of HIV and TB prevention and care. Our work culture is adapted to the constantly evolving South African healthcare environment and will suit solution-driven team players interested in opportunities for career development while working to connect people with care.

Purpose of the position

TB HIV Care has a national footprint of 1750 staff linked to 28 offices.  The successful candidate will work collaboratively with site managers and administrative staff to standardise operations across all regions and programmes.  The role cuts across all aspects of the organisation and involves HR, finance, operations, training and policy.  The dynamic individual will ensure the smooth running of the organisation and support timeous delivery on programme activities.

Main job tasks, duties and responsibilities

  1. 1.    Operations
  • Standardise the current TB HIV Care protocols, workflow, tools and tasks across all regions and programmes
  • Work with operations assistants to identify, design and implement new administrative processes that will effectively manage deliverables
  • Create a strong culture of administrative support through coaching and mentoring across a network of operations assistants
  • Coordinate ad-hoc project support (eg: SyNCH)
  • Implement a standardised approach to office facilities including lease renewals and compliance with administrative systems (Fraxion, SharePoint, ESS)
  • Coordinate operations administration (OPERA) with support services (travel, assets, procurement, training / BBBEE)
  • Fosters an enabling environment of operational support to the programmes
  1. 2.    Finance
  • Works with the OPERA team to allocate accurate national programme cost codes for cell phone contracts, airtime allocations, courier services (eg: Vodacom, PrePaid-24; Globeflight etc)
  1. 3.    HR Resourcing and administration
  • Catalogue and track recruitment requisitions issued via OPERA
  • Assist with programme organograms
  • Coordinate accurate filing on leave liability

Education and experience

  • Bachelor's degree in business administration or related field
  • Certificate in project management
  • Five years’ experience dealing with senior operations management
  • Fluency in English and Afrikaans / isiXhosa
  • Valid code 08 driver's licence
  • Clear criminal record
  • Ability to travel nationally


  • Previous experience of procurement, finance and human resource principles and practices

Key skills and competencies

  • Meticulous
  • Excellent administrative skills, planning, coordination and systems focused
  • Able to operate in a fast-paced environment against competing deadlines
  • Good analytical and decision-making skills
  • Professionalism and integrity
  • Intermediate level competence on MS Office packages
  • Excellent oral and writing communication skills with the ability to communicate effectively with a diverse wide range of stakeholders
  • Must be a self-starter and have the ability to self-manage, and work flexibly and collaboratively as part of a team

Closing Date: 29 October 2019


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