SUMMARY:
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POSITION INFO:
Our client is seeking a Service Advisor to join their team, based in East London.
Successful candidate will be required to greet customers, listen to requests, schedule appointments, estimate costs, conduct vehicle inspections.
Minimum Requirements:-
- Trade Tested Diesel Mechanic advantageous
- Matric
- Minimum 5 years working in a Service Department
- Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment
- Proficient computer skills, including knowledge of automotive service management software
- Ability to build and maintain effective relationships with customers, vendors, and internal stakeholders
- Valid driver's license and clean driving record
Duties to include (amongst others):-
- Communicates with clients about vehicle problems, cost estimates and advise on maintenance and warranty repairs
- Maintains positive relationships with clients to ensure repeat and return customers
- Approaches transactions with sales-minded professionalism including making customer aware of any maintenance and warranty extensions offered
- Answers customer questions about services, including when to expect vehicle repairs
- Displays extensive knowledge about products and services
- Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
- Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
- Acts as an advocate for clients when communicating vehicle problems and needs to repair department
Email your CV + supporting documentation to . If you have not been contacted within 2 weeks, consider your application unsuccessful.
