Service Advisor

SUMMARY:
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POSITION INFO:

Our client is seeking a Service Advisor to join their team, based in East London.

Successful candidate will be required to greet customers, listen to requests, schedule appointments, estimate costs, conduct vehicle inspections.

Minimum Requirements:-

• Trade Tested Diesel Mechanic advantageous
• Matric
• Minimum 5 years working in a Service Department
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• Proficient computer skills, including knowledge of automotive service management software
• Ability to build and maintain effective relationships with customers, vendors, and internal stakeholders
• Valid driver's license and clean driving record

Duties to include (amongst others):-

• Communicates with clients about vehicle problems, cost estimates and advise on maintenance and warranty repairs
• Maintains positive relationships with clients to ensure repeat and return customers
• Approaches transactions with sales-minded professionalism including making customer aware of any maintenance and warranty extensions offered
• Answers customer questions about services, including when to expect vehicle repairs
• Displays extensive knowledge about products and services
• Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
• Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
• Acts as an advocate for clients when communicating vehicle problems and needs to repair department

Email your CV + supporting documentation to .  If you have not been contacted within 2 weeks, consider your application unsuccessful.