Service Advisor

Recruiter:

Sydsen

Job Ref:

CAW007016/MU

Date posted:

Friday, July 4, 2025

Location:

Johannesburg, South Africa

SUMMARY:
A Service Advisor in the automotive industry acts as the vital link between customers and the service workshop.
Their main role is to understand the customer’s vehicle issues, explain recommended maintenance or repair work, provide quotes, and keep clients updated throughout the service process.
They ensure a smooth and professional customer experience while supporting the workshop team by clearly communicating technical requirements and managing schedules.

POSITION INFO:
The Service Advisor serves as the primary liaison between customers and the service department. This role is responsible for ensuring excellent customer service, coordinating vehicle service requirements, and maintaining effective communication between technicians and clients. A successful candidate will be customer-focused, organized, and knowledgeable about automotive systems and service procedures.

Key Responsibilities:

Greet customers and assess their vehicle service needs clearly and professionally.
Generate service orders and provide accurate cost and time estimates.
Schedule maintenance and repair work efficiently.
Communicate with technicians to ensure timely updates on vehicle progress.
Keep customers informed on status, delays, or additional repairs needed.
Upsell recommended services and maintenance packages where appropriate.
Maintain comprehensive records of all interactions, quotes, and completed work.
Handle customer concerns and resolve complaints in a timely, courteous manner.
Follow up post-service to ensure customer satisfaction and encourage repeat business.

Requirements:

Matric / Grade 12 (essential); Technical or automotive qualification (advantageous).
2–5 years’ experience as a service advisor in an automotive dealership or workshop.
Strong knowledge of vehicle components and servicing processes.
Excellent customer service and communication skills.
Proficient in service booking and job card systems (e.g., Kerridge, CDK, Autoline).
Ability to multitask in a fast-paced, high-pressure environment.
Professional appearance and demeanor.
Valid driver’s license.

Competencies:

Customer-focused with a positive attitude
Strong interpersonal and listening skills
Problem-solving and decision-making ability
Sales-minded with attention to detail
Team player with the ability to work independently

Similar jobs you might be interested in:

Commercial Vehicle Truck & Trailer Service Advisor - Pretoria
Location: Pretoria
Salary:
Remuneration: R260 000 per annum CTC + commission + compulsory provident fund + option of medical aid 50/50 (negotiable on salary) Our client has a Service and repair Division (Workshop) repairing Trucks and Trailers and are looking for an experienced and knowledgeable Service Advisor to join the team. Purpose Of The Job: Maximise service sales and profitability through a...
3 days ago

Junior Service Advisor - Automotive Dealership - Brakpan
Location: Johannesburg
Salary:
#DriveYourCareerForward – Keen to Grow in the Motor Industry?If you have any aftersales experience within the automotive space, if you are customer focused with a passion for service and people, this could be your entry into the service advisory space.As a service advisor you will place a crucial role in the dealership by acting as the primary point of contact for customers requiring vehicle...
11 days ago

Auto Electrician (Trucks) - East Rand
Location: Johannesburg
Salary: R20 000 Per month Negotiable + Overtime + Standby allowance + Company Bakkie
Our client based on the East Rand (Brakpan) is looking for a mature, experienced Auto Electrician with sober habits to join their team.
12 days ago

Service Advisor
Location: Johannesburg
Salary:
A Service Advisor in the automotive industry acts as the vital link between customers and the service workshop. Their main role is to understand the customer’s vehicle issues, explain recommended maintenance or repair work, provide quotes, and keep clients updated throughout the service process. They ensure a smooth and professional customer experience while supporting the workshop team by c...
15 days ago

Qualified Motor Technician or Auto Electrician French Speaking - Centurion
Location: Centurion
Salary:
Remuneration: R40 000 – R45 000 CTC (approximate) Purpose Of The Job: Our client an automotive Technical Training institute delivers dealership technical training in Sub Saharan Africa. They require an English-speaking Qualified passenger vehicle Technician OR an Auto Electrician who has French as a second language. This person will be trained to become a Technical or Auto E...
18 days ago

Qualified Passenger Vehicle Technician with Premium Brand Experience - Gauteng, Kempton Park
Location: Kempton Park
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client, a reputable Premium Brand Dealership, is seeking a Qualified Passenger Vehicle Technician to join their dynamic and busy service team. The successful candidate will be responsible for diagnosing, repairing, and maintaining premium brand passenger vehicles to the highest standard...
18 days ago

Qualified & Certified BMW Group/Senior/Master Technician
Location: Johannesburg
Salary:
Qualified & Certified BMW Group/Senior/Master Technician Gauteng, Johannesburg North #DriveYourCareerForward and shape your future by working for this Premium brand and very Productive WorkshopIf you are passionate about the BMW brand, its rich history as one of the most sought-after vehicles in the world, then as an experienced BMW Group / Senior / Master Technician, this is your opport...
23 days ago

Workshop Manager
Location: Johannesburg
Salary:
We are seeking an experienced and hands-on Workshop Manager with a strong background in armature winding to lead our repair and service workshop. The ideal candidate will oversee daily operations, manage a team of skilled technicians, and ensure the highest standards in the rewinding and repair of electric motors, alternators, starters, and other rotating equipment.This role is ideal for someone w...
24 days ago

Press Vehicle Technician (BMW) (2-year FTC)
Location: Rosslyn
Salary:
46 days ago

Maintenance Shift Leader
Location: Rosslyn
Salary: Negotiable Monthly
New Vacancy!! Our leading client in the automotive Sector is looking to employ a maintenance Shift Leader to join their dynamic team in Rosslyn.
16 days ago