Service Delivery Manager (SDM)

Location: Capetown, South Africa
Recruiter: Data Centrix
Job Ref: JHB004511/Tasne
Summary: Purpose of Role: Our SDMs are professional technical services managers responsible for co-coordinating the delivery of services into key Manage Print Services customers. The SDM plays a vital role in creating long-term healthy service provider - customer relationships, acting as the bridge between the client and our operational delivery teams.



Job Description

The key responsibility of the SDM is governance across print environment services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. 


Primary Role Accountabilities:

·         Customer Service (being compassionate)

·         Daily Onsite Operations (processes and procedures)

·         Incident, Change and Problem Management (incl. trend analysis and reporting)

·         Escalation Management and Resolution

·         Continuous Service Improvement (being proactive)

·         3rd Party Management

·         Strategic Support and Growth of the Services delivered to the Customer

·         Daily attendance of Services and Management Meetings

·         Monthly Service Review and Customer Survey Index CSI (reporting and presentation)

·         Removing all obstacles to customer satisfaction and / or financial performance

·         Communicating across organisational boundaries – from engineers through to senior managers

·         Relationship building between the Customer and Datacentrix (Customer Centricity and New Opportunities for Improvements)

·         Passion for the IT Managed Services Industry



Critical Requirements - Skills,  Experience & Qualifications:



·         Service Delivery Management experience (2+ years)

·         Service Delivery Team Lead experience (3+ years)

·         Managed Services working history (5+ years with strong technology support background)

·         ITIL v3 Foundation Certified

·         Related IT Qualification (certification or diploma) HP Print certification would be an advantage

·         Strong technology competency in print related products to enable conceptual understanding of solutions supported and to assist team in delivering effective support services

·         Matric/Senior Certificate with an IT-related tertiary qualification

·         Operates Effectively in a Service driven culture

·         People Management and Leadership Skills - Achieves delivery through people

·         Ability to Build and Maintain effective Customer Relationships

·         Strong Communication Skills, both verbal and written, and the ability to feedback technical information to all levels

·         Works well under pressure

·         Strong ability to prioritise

·         Customer Centric

·         Own transport and driver’s licence

·         Cleared KROLL (ID verification, certificate, credit and criminal) record checks




New users - Upload your CV                      Existing users - Login here


Similar jobs your might be interested in:

Service Delivery Manager (SDM)
Purpose of Role: Our sdms are professional technical services managers responsible for co-coordinating the delivery of services into key Manage Print services customers. The sdm plays a vital role in creating long-term healthy service provider - cus...
23 days ago

Service Technician / Engineer – Food Industry (CPT)
An established company providing services to the food processing industry is looking for a Junior service Engineer/ Technician to join their Cape Town team. Must have food industry background within the poultry, meat or fish industry and solid mec...
3 days ago

Active Service Support Engineer
To provide immediate first line support and daily assistance of all service support related issues.
10 days ago

Field Service Engineer
Our client is looking for an experience Field service Engineer with FMCG or Manufacturing technical back ground and working with clients production lines. Must have PLC and Electrical skills.
15 days ago

Medical Equipment Service Engineer
POSITION: MEDICAL service TECHNICIAN (IN TRAINING) AREA: SOMERSET WEST, CAPE TOWN CTC: DEPENDING ON EXPERIENCE START DATE: A.S.A.P. EE/AA: ALL Our client is part of a fast-growing group of companies that gives the successful candidate the opportuni...
23 days ago

Service desk agent
Purpose of Role: Act as the single point of contact for the customer for all supported applications, infrastructure and specific 3rd party-related problems. Take ownership of all owned incidents from logging to resolution. Assist with internal deskt...
30 days ago

Senior Account Manager - Food Ingredient Raw Materials - Cape Town
A well-established and leading chemical raw materials company requires the above to manage key accounts whilst establishing, developing and maintaining business relationships with current and prospective customers.
1 day ago

Finance Manager (EE/AA)
Our client in the Financial services sector is on the outlook for a Qualified Chartered Accountant or CIMA Qualified Finance manager to come in and make a sensational success at their company. Your strong management ethic and skills could be the deci...
1 day ago

Executive Manager
An Admitted Attorney with exceptional identification of constitutional imperatives that can impact a profession and are able to demonstrate strong management of complex portfolios, will succeed in this role. A well-respected entity is ready to employ...
1 day ago

Commercial and Relationship Manager (EE)
Do you have a love for client facing and being an integral part in the growth of the business? As the Commercial and Relationship manager you will play a key role in building strong relationships with clients and stakeholders. Applicants meeting the ...
1 day ago

Cost & Management Accountant
Is Cost & Management accounting with experience in a manufacturing environment your expertise? We require your excellent track record to provide accurate financial costing working alongside & reporting to the General manager of a leading Manufactur...
1 day ago


Create a free job alert for                                

Service Delivery Manager (SDM) in Capetown

Enter your email address below
and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you. By giving us your email address your agree to our Terms and Conditions