Service Department Team Leader

Recruiter:

Network Recruitment

Job Ref:

NES021544/Hun

Date posted:

Monday, June 23, 2025

Location:

Centurion, South Africa

Salary:

360 000 Annually

SUMMARY:
Drive service excellence for a global brand. Lead CRM, after-sales support, and technical team performance as a Service Team Leader in South Africa!

POSITION INFO:
Our client is an international leader in sustainable thermal comfort solutions, with a strong presence in heating, hot water, and air treatment systems. They operate across 5 continents and are recognised for their innovation, eco-conscious designs, and customer satisfaction. This opportunity is ideal for someone eager to contribute to a forward-thinking, technologically advanced environment.

As the Service Leader, you’ll oversee CRM data quality, lead a technical service team, drive after-sales support performance, and manage warranty processes. You’ll analyse KPIs, resolve escalated service issues, mentor your team, and collaborate with service centres to elevate customer satisfaction. You'll also play a key role in parts inventory, service network growth, and continuous improvement.

Requirements:

Bachelor’s Degree or Diploma in Business Administration
Minimum 5 years in after-sales/customer service, with 2+ years in plumbing, construction, or technical industries
Proven leadership experience with a focus on process improvement and team development
CRM systems proficiency and strong analytical/reporting skills
Experience with warranty processing or technical support preferred

Apply now!
Are you ready to elevate your engineering career? Send your CV to
Clients seeking top engineering talent, let me help you find the perfect fit—reach out at the same email address. Let's build the future together!
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

Similar jobs you might be interested in:

Service Department Team Leader
Location: Centurion
Salary: 360 000 Annually
Drive service excellence for a global brand. Lead CRM, after-sales support, and technical team performance as a service team leader in South Africa!
26 days ago

Service Team Engineer
Location: Centurion
Salary:
service EngineerCenturionR20 000 - R25 000My client is looking for a suitable candidates to join their team. The ideal candidate will be responsible for VSAT installation support, customer support and service within the services team
9 days ago

Portfolio Executive - Johannesburg
Location: Johannesburg
Salary: R900 000 Annually
Job PurposeThis role is responsible for leading and coordinating the full property management process across a portfolio of commercial assets. The Portfolio Executive will drive strategic initiatives, optimise net income, and lead teams to ensure operational excellence and long-term profitability of the managed properties.This position is ideal for a seasoned property management professional with ...
1 day ago

Supply Chain Customer Service and Planning
Location: Johannesburg
Salary:
Are you a skilled Logistics and Supply Chain professional with a passion for planning, client service, and operational excellence? Our client, a leader in the manufacturing industry, is looking for a Planning and Client Care Consultant to join their dynamic team on-site in the East Rand.ð About the RoleAs the Planning and Client Care Consultant, you will play a critical role in ensuring smooth,...
3 days ago

Retail General Sales Manager
Location: Sandton
Salary:
3 days ago

General Manager – B2C Tourism
Location: Johannesburg
Salary: Market Related
General Manager – B2C Tourism
4 days ago

ICT Support Technician
Location: Centurion
Salary:
An Internal Vacancy exists for an ICT Support Technician in the Information Technology Division based in Centurion. The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
8 days ago

FULL STACK C# DEVELOPMENT MANAGER - WOODMEAD (HYBRID) UP TO R1.4M PER ANNUM
Location: Johannesburg
Salary: 1400000
FULL STACK C# DEVELOPMENT MANAGER - WOODMEAD (HYBRID) UP TO R1.4M PER ANNUM
11 days ago

Service Account Manager
Location: Johannesburg
Salary:
11 days ago

Portfolio Manager: Partnerships in Employee Benefits
Location: Johannesburg
Salary:
12 days ago