Service Desk Agent

Recruiter:

Insphired

Job Ref:

1184

Date posted:

Thursday, January 26, 2023

Location:

Johannesburg, South Africa

Salary:

Monthly Salary

SUMMARY:
IT Support Agent

POSITION INFO:

Our client in the telecommunications industry is urgently looking for Service Desk Agents to join their team in Johannesburg and Pretoria.

Responsibilities:

Efficient and effective logging and allocating of incoming calls and assisting Engineers/involved parties in ensuring all calls are attended to and closed.
Ensure all calls are logged within ITSM tool per the required operational processes.
Assist team with work overload as and when required and ensure general administration work is up to date.
Ensure a high level of customer liaison is always maintained and interaction is conducted in a highly professional manner.
Follow appropriate escalation procedures as and when required.
Ensure adherence to respective client-specific Operational Manuals.

Requirements:

A+
N+ or Higher
Preferred Qualification: ITIL v3 or ITIL 4.
1-2 Years’ experience in an IT service desk environment.
1-2 Years’ Customer service experience.
1-2 Years’ experience in First call resolution.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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