SUMMARY:
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POSITION INFO:
Overview
The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service and exceeding the expectations of our guests.
Responsibilities
- Ensuring the overall standards required for Bar and Service are met
- Supervising all Bar and Butler duties to ensure quality standards are met
- Overseeing stock, managing ordering, deliveries, and invoicing
- Meeting health and safety protocols
- Ensuring we remain within budget
- Timeous support and communication with other departments
- Working with the Lodge Manager to ensure an overall 5* experience for our guests
- Contributing towards Thornybush being recognised as an award winning – world leading lodge
- Upholding the Thornybush brand and overall standards
Requirements
- Grade 12 | Matric
- Relevant Diploma or Degree to your advantage
- No less than 3 years’ experience in leading a Service Team
- No less than 5 years’ experience working in a high-end safari environment
- Valid Drivers License
- Clear Criminal Record
Technical Skills
- Excellent command of the English language (a second language would be to your advantage)
- Computer literate (Microsoft & Google Suite)
- Experience in Nebula PMS, Nebula POS & Travelyst, or any property management software
- Food and Beverage knowledge
- A good understanding of wine
- Proven track record of successfully leading a large team (leading, motivating, coaching etc.)
- Proven track record of achieving results | goals
Position Details
- Contract type: Permanent
- Site: Thornybush Private Nature Reserve
- Work cycle: 6 weeks on : 2 weeks off
- Benefits: Accommodation, Meals (on duty) and Uniform
- Remuneration: Cash + 7,5% contribution to Provident Fund + 50% contribution to Medical Aid
