Service Manager

SUMMARY:
Drive and deliver all service and technical aspects of the business

POSITION INFO:

Minimum requirements

• Must have a Diesel / Auto Electric / Forklift Trade or related Trade Test Certificate
• Matric plus a 3-year related Tertiary qualification
• A Business or related field qualification will be an added advantage
• A material handling servicing background with experience on Senior Management level

Duties

• Staff leadership, performance management and relevant HR duties for the Service department
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Taking ownership of customers issues and following problems through to resolution
• Develop service procedures, policies and standards
• Monitor dispatch of products/delivery against targets and take timeous corrective action
• Liaise with customers and sub-contractors as required and ensure effective customer feedback
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Coordinate development of departmental business plan and budget
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Develop performance targets and monitors progress/takes corrective action where required
• Receive monthly costs, analyse variances, report against variances and take corrective action
• Advise Management on new developments and opportunities and contribute to the formulation of business strategies and policies
• Complete and submit reports as required