Service Manager

SUMMARY:
5* Lodge close to Kruger National Park is looking for a Service Manager to oversee the Butler & Bar teams.
 
The Service Manager is responsible for giving guests a world class experience. You will need to ensure that the team exceeds guest expectations.

POSITION INFO:
Duties:

Ensuring that the lodge is recognised as an award winning and world leading lodge
Upholding brand and overall standards
Providing a world class guest experience
Timeous support and communication with other departments
Ordering, deliveries, and invoicing
Overseeing the stock of Bar and Service
Ensuring that the required stock is on hand
Managing ordering by keeping detailed records and minimise waste
A well organised stock room
Meeting health and safety protocols
Ensuring the overall standards required for Bar and Service
Supervise all Bar and Butler duties to ensure quality standards
Maintain organisation, staff management
Ensure we remain within budget
Working with the Lodge Manager to ensure overall 5* experience

Requirements:

Grade 12 | Matric
Relevant Diploma or Degree to your advantage.
At least 3 years’ experience leading a Service Team
No less than 5 years in high end safari environment
Technologically savvy
Food and menu knowledge
Basic wine knowledge
Knowledge of reservation systems
Excellent command of the English language a second language would be to your advantage
Computer literate
Excellent communicator
Proven track record of achieving results | goals
Proven track record of successfully leading a large team (leading, motivating coaching etc)
Strong problem-skills
Ability to make quick but sound decisions
Emotional intelligence