Service Manager (Permanent)

SUMMARY:
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POSITION INFO:

To manage the After Sales Department to meet the efficiency and financial objectives through the services and products the department provides and to ensure total customer satisfaction in all they're after sales dealings with the branch.

Manage the Department’s daily operations.

Manage the Department’s finances.

Manage the After Department’s administration.

Ensure customer satisfaction.

Report on the performance of the Department.

Ensure all specified apprentice and Franchise training takes place.

Manage people.

Execute all agreed projects and maintain the initiative.

Quality requirements:
Monitor operating controls daily to ensure thorough understanding of department’s operational performance.
Achieve the identified operational targets including:
aLabour utilisation.
Labour productivity efficiency.
Labour sales efficiency.
Hours per repair order.
Lost time.
Ensure quality workmanship by achieving the FRFT targets.
Ensure all housekeeping standards are maintained.
Ensure health and safety standards and legal requirements are met.
Ensure all tools and equipment are in place, maintained and, where necessary, checked for accuracy of diagnosis.

Minimum Requirements: 

Grade 12

Technical qualification

Mechanical / Auto Technician

3-year degree / diploma

Driver’s licence.

Computer Skills.

Knowledge of vehicle legislation, consumer legislation and trade practices

Workshop Foreman 2 years

Service Advisor 1 year

Managerial