Service Manager (Workshop)

Our client a well established Dealership requires the services of a Workshop Service Manager for the Nelspruit Mpumalanga area.

The successful candidate must have experience in the below:

• At least 5+ years experience as a Workshop / Service Manager with a reputable brand at dealership level.
• Strong Customer-Facing Skills
• Skilled at marketing and accounting.
• Must be business-oriented
• Strong Written and Verbal Communication
• Knowledge of factory standards and audits
• Creative Problem-Solving
• Technical / Mechanical aptitude
• Target driven
• Strong knowledge of workshop

Duties:

• Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
• Ensure delivery of customers vehicles on time
• Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
• Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
• Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
• Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale
• Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

Salary: Basic R 30 000 - R 40 000 monthly + Benefits + Incentives