Service desk agent

Location: Capetown, South Africa
Salary:
Recruiter: Data Centrix
Job Ref: JHB004504/Tasne
Summary: Purpose of Role: Act as the single point of contact for the customer for all supported applications, infrastructure and specific 3rd party-related problems. Take ownership of all owned incidents from logging to resolution. Assist with internal desktop support queries.

 

 

Job Description

Primary Role Accountabilities:
- Logging of Incidents and Service Requests, ensuring an end to end management and ownership of tickets.
- Identify and escalate requests requiring urgent attention in order to resolve as quickly as possible.
- Record details of all incidents, timeously and accurately paying attention to detail.
- Ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
- Coordination of incidents and requests in order to meet Service Level Agreements.
- Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA.
- Adherence to call lifecycle processes and procedures.
- Maintain adequate knowledge of supported systems to provide high-level support.
-Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes, and procedures
- Display professional, helpful, responsive behavior and willingness to assist the customers at all times.
- Assist with internal desktop support queries such as printer setups, software installs, and troubleshooting.
- Liaising with the project management team, 3rd line engineers and network engineers on a regular basis.
- It will be part of an after-hours standby rotation cycle.
Critical Requirements - Skills,  Experience & Qualifications:
Matric essential
- Basic Linux command line skills
- N+ and a basic understanding of VLAN’s
- Network troubleshooting  (WAN connectivity)
- ADSL troubleshooting
- Wireless troubleshooting
- Email troubleshooting (Client and server side)
- Understanding of DNS including on types of records and troubleshooting.
- Basic understanding of VoIP
- Mikrotik and Cisco router experience will be advantageous!
- Ideal candidate will have experience working in an ISP environment.
- Ability to organize and prioritize work in an effective manner.
- Ability to work under pressure in order to meet strict deadlines.
- Performance-driven and attention to detail. Must be a people’s person and team player.
- Must be reliable and accept responsibility for the tasks assigned to them.
- Excellent communication and interpersonal skills.
- Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.

 

New users - Upload your CV                      Existing users - Login here

 

Similar jobs your might be interested in:

Service desk agent
Capetown
Purpose of Role: Act as the single point of contact for the customer for all supported applications, infrastructure and specific 3rd party-related problems. Take ownership of all owned incidents from logging to resolution. Assist with internal deskt...
17 days ago


Patient Service Manager
Capetown
A vacancy exists for a Patient services Manager Reporting to Finance and Administration Manager. The successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve the ...
3 days ago


Service Technician / Engineer – Food Industry (CPT)
Capetown
An established company providing services to the food processing industry is looking for a Junior service Engineer/ Technician to join their Cape Town team. Must have food industry background within the poultry, meat or fish industry and solid mec...
10 days ago


IT Audit Specialist
Capetown
A well-established financial services provider is looking for an IT Audit Specialist to join their team. This organization is one of the largest internationally active financial service providers in the world with a presence in 44 countries worldwide...
2 days ago


Branch manager
Capetown
Branch manager needed in Cape Town – Wetton. 3-4 yrs’ exp in managing a branch Financials, Transport, Operations, Sales, Customer service, Warehouse etc. 5 yrs’ exp within Steel and Tube industry – product knowledge / background a...
4 days ago


Customer Services Agent
Goodwood
Financial services provider in Goodwood is looking to recruit professional customer services consultants that are capable of taking their customers and merchants on an excellent client journey.
4 days ago


Short Term Insurance Agents
Capetown
YOU ARE IN DEMAND!!! This established national concern based in CAPE TOWN’S NORTHERN SUBURBS needs you TODAY to join their team as a SHORT TERM INSURANCE agent!
6 days ago


Jewellery Sales Associate (Russian Speaking)
Capetown
My client, an established tourist destination service provider (in Jewellery Industry) is needing to retain the services of an individual who has the following credentials
6 days ago


Senior BA
Capetown
This employer of choice offers an opportunity to prosper and provides a platform to work alongside experts within their field. Join one of South Africa’s most successful investment service providers that uses integrated systems and market- leadi...
6 days ago


Data engineer
Capetown
Data engineer needed in Century City Western Cape Problem solver / Troubleshoot Client service based Tertiary degree in BSc Computer Science, B.IT or Informatics related degrees, Mathematics, Applied Mathematics, Actuarial Science or an Engineerin...
6 days ago


NOC Engineer: Technical Level 2
Capetown
Advanced remote technical support and customer service, need to be able to troubleshoot issues, use company in-house tools to isolate the root cause of failures, and apply resolution where possible
9 days ago


 

Create a free job alert for                                

Service desk agent in Capetown

Enter your email address below
and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you. By giving us your email address your agree to our Terms and Conditions