Services Manager

Location: Capetown, South Africa
Recruiter: Intrinsic Consulting Services
Job Ref: CPT000053/BC
Date posted: Friday, October 4, 2019
Summary: My Client based in Cape Town is looking for a Services Manager with more than 7 years experience within a mixed-use property; retail, commercial, marine etc.



Job Description

Requirements essential to this position:

  • ND in Engineering or Built Environment Field (NQF level 6) with appropriate experience OR Artisal with minimum NTC 3 (NQF level 4/3)
  • 7+ years relevant experience (including Operational, Supervisory and Management experience)
  • Experience working with mixed - use property (Retail, Commercial, Marine, Residential and Industrial) is desirable
  • Knowledge of the Built Environment (Civil Engineering / Building Science)
  • Building maintenance / construction management
  • Working knowledge of building trades and infrastructure (i.e. carpentry, roofing, water proofing, redecorating, internal services etc.)
  • Road & Stormwater bulk infrastructure
  • Water & Sanitation bulk infrastructure
  • Staff Management
  • Financial Management

The successful incumbent will be responsible for: 

  • Assess all assets / buildings, report on defects and ensure implementation this will entail reactive and planned maintenance
  • Draft repair schedules
  • Monitor quality of all Civil and Structural repair works
  • Implement reactive maintenance strategy successfully (within time, budget and quality)
  • Implement reactive maintenance to respective departments, including roads & stormwater, water & sanitation / sewer, buildings and structures
  • Supervise in - house contractor/s
  • Coordinate and arrange all access, permits with tenants, area Traffic and / or Health and Safety departments
  • Implement Planned maintenance strategy successfully (within time, budget and quality)
  • Implement Planned maintenance to respective departments
  • Prepare, manage and ensure that service schedules are adhered to
  • Implementation of company's Strategic Asset Management Plan
  • Execute overall preventative maintenance strategy
  • Mitigate possible future emergencies or failures
  • Carry our regular inspections of building to identify and resolve issues
  • Manager the CRM (Customer relationship management system) to ensure jobs are attended to and cases closed within a reasonable timeframe
  • Perform root cause analysis / investigations to resolve problems and implement solutions
  • Ensure safe working practices and safety regulations are adhered to at all times
  • Ensure quality and continuity of service
  • Monitor and manage services technical team movements within the company precinct, work rate and quality as well as feedback reports from clients
  • Improve team efficiency and optimise processes
  • Ensure that expenditure remains within budget with a focus on cost saving
  • Draft annual OPEX budgets relating to repairs and maintenance as well as planned maintenance
  • Draft annual CAPEX budgets and manage budgets
  • Communicate faults, repairs and planned timeframes to relevant parties
  • Draft and manage SLA's and implement
  • Conduct all admin functions
  • Assess and draft reports where legal claims are expected due to damages
  • Assist Manager with small to medium scale construction, renovation or refurbishments
  • Assist with inspections and monitoring of all project work


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