1. Knowledge of NMU, LIS, and departmental policies and procedures. 2. Knowledge of the circulation module of the Integrated Library System to process and transact effectively. 3. Ability to perform under pressure with frequent interruptions/distractions and varying demands of users. 4. Effectively perform a variety of duties, often changing from one task to another of a different nature. 5. Commitment to excellent customer service. 6. Problem-solving skills. 8. Willingness to listen, learn, and ability to explain procedures, 9.. Interpersonal skills - willingness to listen, learn, and the ability to cultivate goodwill towards library service. |