Shop Manager

SUMMARY:
A store manager position exists with the retail factory shop. The incumbent will be responsible for leading all aspects of store operations, including staff management, inventory control and customer service. This role requires a hands-on leader who can motivate the team, maintain store standards and ensure a positive experience for customers to drive sales.
Responsibilities:
Store Operations:

• Ensure the efficient running for the store to enable the achievement of sales targets and customer satisfaction
• Drive store sales and achievement of targets through effective sales techniques and team motivation
• Responsible for store merchandising, ensuring that the store is clean, well-organized and visually appealing
• Manage daily opening and closing procedures, and all security protocols
• Take ownership of the POS system, including the handling of cash, transactions, and reconciliation of the cash register
• Ensure that all stock is accounted for an accurately reflected on the POS system

• Promote excellent customer service at all times
• Ensure team members are on the floor and actively greeting and servicing customers
• Build report and engage with customers, addressing their concerns and complaints promptly and professionally

• Maintain sufficient stock levels in store and proactively request for replenishment
• Ensure stock is accurately represented on the system through all stock movement processes
• Ensure that all stock is accounted for by conducting regular stock counts, minimizing stock loss
• Ensure that all stock on hand have correct pricing with a barcoded label
• Monitor empty boxes, odd pairs and damages

• Management employee scheduling, ensuring that the store can run efficiently
• Maintain discipline amongst employees, ensuring policies and procedures are adhered to, including issuing warnings and representation at internal hearings
• Drive team motivation to increase customer satisfaction as well as sales
• Initiate training initiatives as needed to assist with team skill development

POSITION INFO:
Minimum Requirements

• Matric
• Proficient in Syspro or similar Inventory management system
• 3 yeas experience in similar store managerial role
• Experience in MS Outlook and Excel
• Code 8 driver’s licence or equivalent (advantageous)

• Excellent communication skills
• Excellent attention to detail
• Excellent customer service orientation
• Leadership skills
• Problem solving skills
• Self-driven, motivated and energetic
• Taking initiative
• Adaptable to change