Site Manager - Courier

Experienced Operations Executive required for a Nationwide courier company.

• Matric
• 5 Years Management or  in a Logistic Management environment
• Must have courier experience 
• Manage and co-ordinate processes of the various operational sites with regards to logistic planning and operational execution that will enhance service standards, maintain relations with all role players to enable the Passenger business to grow profitably within the personal contracts industry. Manage depot managers/contract managers to ensure they do their duties as required by the company.
• Responsible for operational excellence and continuous improvement of all the operations
• Manages staff and provides leadership to the division that aligns with the company’s business plan and overall strategic vision.
• Drive company results from both an operational and financial perspective working closely with the CEO and managing members. 
• Works with other Executives on budgeting, forecasting and resource allocation programs.
• Foster a growth oriented, positive, and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines.
• Ensure relevant administrative tasks are completed in accordance with company policy.
• Review and adherence to customer scope of work or contract revenue schedule.
• Assist Depot/Contract Managers on collection of debtors with finance department.
• Review of actual results against budget and provide feedback and action plans.
• Review routing and scheduling on all contracts with depot/contract managers with a view to improve efficiency.
• Conduct monthly visits and review of all depots with action items.
• Ensure compliance to relevant legislation such SHEQ, LRA, Operating Licenses, Vehicle Licenses, etc with relevant stake holders and action taken on all areas where needed.
• Review all Labour costs and potential savings on improving efficiency.
• Manage vehicle maintenance costs in conjunction with the technical department.
• Review and improve where necessary company policies and procedures.
• Review and implement audit findings for improvement.

Customer Management

• Meeting reviews with Depot/Contract Manager and customer to review service and provide feedback to Senior Management 
• Adherence to Customer SLA’s and scope of work.
• Ensuring Business Development Team and Depot/Contract Managers work in tandem to meet the growth target of the business.

People Management

• Ensure the Depot/Contract Managers execute their duties in a manner and standard that is in accordance with the company policies and procedures.
• Provide support, training, and guidance to Depot/Contract Managers to ensure business KPI’s are met.
• Support Human Resource Executive in implementation of Talent Management and Employment Equity, Training and Development goals.
• Setting and managing performance goals for Depot/Contract Managers.
• Works to improve and reinforce performance of others. Takes
• Responsibility for the direct reports’ performance by setting clear goals and expectations, tracking progress against the goals, ensuring constructive feedback and addressing performance problems and issues promptly.
• Works with, coaches, and supports direct reports in developing knowledge, skills, and abilities in the interest of performance improvement and employee’s career development.

Health and Safety

• Ensure compliance with Occupational Health and Safety Act in accordance with Health and Safety Manager