Software Support Specialist

Recruiter:

Primeserv Recruitment

Job Ref:

JHB000226/VMC

Date posted:

Tuesday, December 9, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Our Client requires a dedicated and disciplined Software Support Specialist to learn and support their proprietary software used by clients nationally (in a variety of different sectors). The ideal candidate has a strong grasp of how software functions, excellent problem-solving skills, and outstanding attention to detail. This is not a developer or management track; it is a specialist support and systems role. The Client specializes in the design, develop and manufacture of bulk inventory and risk management solutions for the hard and soft bulk handling industries.

POSITION INFO:
Key Responsibilities:

First-line support for all client software queries.
Diagnose issues, identify patterns, and resolve or escalate.
Implement and manage a formal ticketing system.
Test new software features and validate fixes.
Document user guides and support processes.
Work closely with developers to translate business needs.
Conduct occasional site visits to understand client operations.

Minimum Requirements:

2–4 years’ experience in software support, IT support, or helpdesk.
Strong analytical thinking and structured problem-solving.
Excellent customer communication (written & verbal).
High organisational ability and follow-through.
Strong Excel skills.
Understanding of software behaviour (database basics = advantageous).

Personality & Culture Fit:

Detail-driven, organised, reliable.
Calm under pressure; strong client empathy.
Curious, fast learner, proactive.
Enjoys technical detail and structured work.
Committed to remaining in a specialist role with continued technical growth.

Please present candidates who:

Have supported software (preferably bespoke/ERP/technical systems).
Can demonstrate logical troubleshooting.
Can communicate clearly with both clients and developers.
Are comfortable with on-site technical exposure in early months.

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