Software Training & Implementation Specialist

SUMMARY:
Our client, a well established IT firm in Randburg, is looking for a Training & Implementation Specialist to look after and deliver on the implementation and training needs of clients and employees The successful candidate will be performing training needs assessments, designing and delivering curriculum and learning materials for managing all phases of training interventions.

POSITION INFO:

Requirements
Proven experience in designing and implementing training events in a corporate setting (5 years minimum);
Proven ability to master the full training cycle;
Adequate knowledge of online training software and tools;
Familiarity with traditional and modern training methods, tools and techniques;
Sound decision making, planning and organisational skills;
Ability to present complex information to a variety of audiences;

Proficiency in MS Office and training experience in a Software as a Service environment;
General knowledge of and experience in a Software as a Service environment (3 years minimum);
Basic user acceptance testing (UAT) knowledge and experience;
BS degree or diploma in Education, Training, HR or related field would be advantageous.
Primary Responsibilities
Identify training needs and translate requirements into training modules and sessions;
Build annual Training Academy program and prepare teaching materials;
Develop and produce Training Manuals and keep them updated with the latest system changes;
Deliver face to face as well as online training courses to clients and staff;
Periodically evaluate training programs and materials to ensure that they reflect any changes;
Stay abreast of new training trends and tools to optimise training efforts;
Stay abreast of all system changes and ensure that you become a specialist in the use of the in-house developed system;
Assist with the set-up of users, insurance products, workflows, etc. during the activation and implementation of new clients;
Act as a conduit between customers (brokers, administrators, UMAs and insurers) and Concourse IT, to ensure successful delivery;
Work with the support and business teams to plan for forthcoming engagements, managing the customers during the set-up, implementation and training phase, until handover to the support team;
Perform the system setup/configuration for customer users and insurance products;
Escalate, where necessary, to the support and development teams to ensure customer business priorities are understood and delivered upon;
Work with business, development and support teams to resolve any conflicts and customer issues;
Assist with the testing of new features, as and when required, to ensure the development was completed as requested;
Liaise with insurers and technology partners where relevant.
Skills Required
Technical
Strong knowledge and experience within the financial services industry, preferably intermediated short term insurance industry (including quoting, policy administration, claims management and rating systems);
Solid working understanding of Software as a Service technology;
Experience working with online training tools like Microsoft Teams, Skype or Zoom. 
Non-Technical
Deadline focused, driven to achieve delivery and customer satisfaction;
Attention to detail, taking pride in delivering all work to the highest standard;
Excellent verbal and written communication skills, able to listen (e.g. to requirements), interpret and articulate effectively (e.g. explaining customer business needs to a technical development team);
Ability to work within cross-functional teams of technical and business people;
Self-sufficient in ensuring delivery, willing to take full responsibility and ownership to ensure success;
High aptitude and initiative toward learning new skills;
Willing and able to travel around South Africa in order to meet customers and partners.

NB! This job is now closed. You can apply for other jobs by uploading your CV.