Sports & Leisure Centre Manager

SUMMARY:
NOW RECRUITING - SPORTS & LEISURE CENTRE MANAGER!
 
Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.
 
Kindly review the role description, and apply if you meet the requirements.

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure, and lifestyle destination, is nestled in the heart of the Garden Route in George. We are now accepting applications for a dynamic and passionate Sports & Leisure Centre Manager to join our team.
This role requires an individual with energy, leadership, and a deep passion for leisure and recreation, who thrives under pressure and remains composed in challenging situations.

Minimum Requirements:
Qualifications & Experience:

• Grade 12 or equivalent (required);
• A Diploma in Sports / Club Management (advantageous);
• A valid driver’s licence (advantageous);
• Minimum of 3 years’ experience in a 5-star hotel, resort gym, sports or golf club environment in a supervisory or managerial capacity;
• Sound knowledge of a variety of leisure and sporting activities including children’s programming, golf, tennis, cycling, hiking, etc.;
• Understanding of relevant local and national health and safety regulations;
• Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and ERP systems.

• Develop and execute engaging, innovative activities for guests and members that drive participation and revenue;
• Plan and implement vibrant seasonal and festive programmes tailored to our diverse clientele;
• Drive marketing and communication strategies to promote leisure activities and maximise awareness;
• Research and incorporate current trends in resort-based leisure activities to ensure offerings remain fresh and competitive;
• Ensure all leisure facilities comply with health, safety, and quality standards;
• Oversee daily operations of the Sports & Leisure Centre and Kids Club;
• Manage departmental budgets, ensuring financial performance aligns with targets;
• Recruit, train, mentor, and manage a high-performing team;
• Handle administrative tasks including stock control, ordering, and inventory management;
• Ensure consistently high levels of guest satisfaction through exceptional service delivery;
• Handle guest feedback and complaints effectively, working closely with Guest Relations and monitoring feedback platforms such as Medallia and TripAdvisor;
• Coordinate specialised childcare services as needed (including special needs and babysitting).

• Strong time management and organisational skills;
• Effective leadership and relationship-building abilities;
• Excellent verbal and written communication across all levels;
• Resilience, attention to detail, and dependability;
• Strong problem-solving abilities;
• A friendly, professional, and guest-centric approach.