SUMMARY:
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POSITION INFO:
We’re looking for a motivated and experienced Store Manager to lead operations at our high-profile airport location. If you have a flair for fashion, love leading teams, and thrive in a target-driven retail environment — this could be your next great opportunity!
Key Responsibilities
Sales & Performance
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Manage daily, weekly, and monthly sales plans and targets.
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Monitor sales trends and implement strategies to improve performance.
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Review performance regularly with management and ensure team alignment.
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Use promotions and product recommendations to boost customer conversion.
Team Management & Development
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Schedule staffing to support peak trading times.
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Recruit, train, onboard, and coach team members.
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Motivate the team to reach KPIs and performance goals.
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Conduct regular feedback sessions and performance reviews.
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Manage minor IR issues and facilitate corrective action as required.
Customer Experience
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Lead by example in delivering outstanding customer service.
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Handle escalated customer queries and complaints professionally.
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Foster relationships with repeat customers to encourage loyalty.
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Stay on top of fashion and competitor trends to inform service.
Stock Management
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Oversee stock control, daily counts, replenishment, and shrinkage.
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Investigate and act on stock discrepancies.
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Conduct regular stock takes and manage returns/IBTs.
Store Operations
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Ensure the store is visually appealing and complies with brand guidelines.
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Oversee cash-ups, reconciliations, and daily banking.
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Maintain hygiene standards and ensure cleanliness in all areas.
Qualifications & Experience
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Matric (essential)
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Tertiary qualification in retail management or commerce (advantageous)
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Minimum of 2+ years retail management experience (preferred)
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Proven track record in achieving sales targets
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Experience in luxury or fashion retail highly beneficial
Skills & Characteristics
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Customer-focused and confident leader
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Target and results-driven
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Creative, energetic, and fashion-forward
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Strong interpersonal and emotional intelligence
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Comfortable working under pressure
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Adaptable, responsible, and proactive
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Excellent communication and team motivation skills
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Tech-savvy and process-oriented
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Leads by example and develops others
Shortlisted candidates will be contacted for an interview.
If you're a fashion-forward leader ready to take ownership of a fast-paced store, apply now and bring your energy and expertise to an iconic retail brand!
